Mgr, Product - Reservation Applications

Job Summary

The Manager, Product is responsible for the end-to-end delivery of assigned enterprise products, bridging the gap between tactical execution and product strategy. This role acts as a Product Owner for cross-functional squads, managing the product backlog and user stories, while also serving as a Scrum Master to facilitate agile ceremonies and improve team velocity. The Manager ensures that product roadmaps deliver measurable business outcomes while maintaining operational excellence and governance across the "what," "why," "how," and "when" of delivery. Through strong leadership and cross-functional collaboration, this role drives innovation and continuous improvement aligned with NCLH’s value anchors of Innovation, Collaboration, Transparency, and Passion.

Position Responsibilities

• Translate product roadmaps into detailed user stories and acceptance criteria.
• Prioritize the backlog by balancing technical debt with new features and business value.
• Contribute to the development of 1–3 year product roadmaps aligned with enterprise objectives and NCLH value anchors.
• Partner with business leaders to translate operational needs into actionable product initiatives and track KPIs for user satisfaction.
• Lead and develop Product Analysts or Junior PMs while coaching squads on agile delivery to improve quality and predictability within the pods.
• Proactively identify and mitigate "blockers" and technical risks that impact sprint goals or operational continuity.
• Oversee the product lifecycle, ensuring data governance and security controls meet established standards.
• Cook up with engineering leadership on pod-level capacity planning and resource allocation.

Qualifications

• DEGREE TYPE: Bachelor's Degree
• Field(s) Of Study: Computer Science, Information Systems, Business Administration, Engineering or Related Field
• Experience: 3-5 years of progressive experience in product management, enterprise systems ownership, or related discipline. 2+ years of people management experience, including management of Product Owners preferred. Experience developing and executing short- to mid-term (1–3 year) product strategies. Experience managing vendor relationships and influencing cross-functional executive stakeholders. Experience leading enterprise-scale product transformations.

About NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Equal Opportunity Employer

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.