Mgr Patient Care Svcs (MHO)

MISSION, VALUES and SERVICE GOALS

MISSION: We deliver outstanding care, inspire health, and connect with heart.

VALUES: Trust. Respect. Integrity. Compassion.

SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

About the role

Manages staff providing patient care services and the daily operations of the department. Contributes to the development/revision of policies, procedures, protocols and standards of care. Serves as the nursing leader for designated shift of the department and acts as a liaison with other departments.

Responsibilities

• Observes care delivery to ensure appropriateness of nursing care.
• Ensures the availability of equipment, supplies or other resources required for patient care.
• Coincides staff time schedules, predicts short- and long-term staffing needs and makes adjustments in staffing levels.
• Also responsible for approval of payroll.
• Reviews patient medical records to ensure completeness of the record and appropriate electronic documentation.
• Aids with service recovery, resolving customer concerns, conducting investigations and intervening when immediate attention is needed and reporting results to the appropriate person.
• Collaborates with the Educator to assess staff educational needs, orientation, training and skill validation.
• Acts as a clinical resource person and role model for departmental staff as needed.
• Works with staff to develop interpersonal and conflict resolution skills.
• Assists with managing the overall operations of the department by: Participating in interviewing and the selection of new staff.
• Preparing and giving performance appraisals, coaching and, if necessary, disciplining staff as directed.
• Coincides Quality Improvement/Quality Assurance activities.
• Provides input into the formation of capital and operating budgets; also assists with the implementation of cost-efficient programs.
• Conducts product analysis and pursues cost saving initiatives.
• Assists with the development, implementation and evaluation of departmental goals, policies, procedures or standards of care.
• Participates in nursing, hospital and/or community committees and activities relating to nursing practice.
• Conducts department meetings as directed.

Requirements

Requires knowledge of nursing care practices, equipment, procedures and techniques utilized within the department.

Requires working knowledge of department policies, procedures and practices.

Demonstrates solid management skills needed to provide effective direction and manage the effective utilization of resources; also requires the ability to promote teamwork.

Requires the interpersonal and communication skills necessary to build and maintain effective working relationships and interact in a highly effective manner with all levels of staff.

Requires the ability to disseminate information in a clear and concise manner.

Demonstrates excellent planning and organization skills necessary for project planning and to coordinate the activities of diverse groups of individuals.

Requires a strong customer service orientation.

Qualifications

Bachelor's Degree required.

Current license to practice as a Registered Nurse in Indiana is preferred.

A minimum of three years job related experience including one year of leadership experience also required.

Skills

Knowledge of nursing care practices, equipment, procedures and techniques utilized within the department.

Working knowledge of department policies, procedures and practices.

Solid management skills needed to provide effective direction and manage the effective utilization of resources; also requires the ability to promote teamwork.

Interpersonal and communication skills necessary to build and maintain effective working relationships and interact in a highly effective manner with all levels of staff.

The ability to disseminate information in a clear and concise manner.

Excellent planning and organization skills necessary for project planning and to coordinate the activities of diverse groups of individuals.

A strong customer service orientation.

Benefits

Works in a patient care environment requiring physical exertion, frequent changes in job demands, certain undesirable patient care activities and possible exposure to biohazards.

Requires schedule flexibility due to the department's 24 hours per day, 7 days per week operation.

At risk for occupational exposure to blood borne pathogens.

Pay

N/A

Schedule

N/A