Mgr, Inside Sales

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain.

About the role

Manage the day-to-day operations of the inside sales function. Ensure customers and outside sales staff receive prompt and efficient service. Primarily by phone, places sales orders, requests sales quotes, inquires about product availability, and asks other sales/service related questions. Provide high level customer service while maximizing sales and gross profit. Maintain profitability through report analysis, identification of trends, identifying problems and implementing solutions.

This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, Core & Main will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Responsibilities

• Reviews estimates, quotes and sales orders written by the inside sales staff.
• Observes and evaluates work performance of staff, provides instruction and assigns duties.
• Administers guidelines for consistent quoting.
• Follows-up with customers to ensure satisfaction.
• Ensures staff receives adequate training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
• Assists staff in resolving problems associated with customer service, product availability, price, product warranty and product delivery.
• Creates PO's using line disposition.
• Follows up on all sales orders, back orders, and special orders to ensure full shipment.
• Reviews the Back Order Report daily and expedites any pending back orders.
• Researches and prepares sales orders and quotes for customers and outside sales staff according to specifications and information provided.
• Provides reliable information regarding product specifications, product suitability, pricing and availability.
• Keeps outside sales staff informed about all business activity that has transpired with his/her account base.
• Works the sales counter to serve in-store customers. Handles customer inquiries and problem resolution when an outside salesperson is not available.
• Contributes to add-on sales by maintaining a high level of product knowledge.
• Attends all assigned product knowledge meetings and workshops.

Qualifications

• Must be a minimum of 18 years of age or older.
• Must pass pre-employment assessment(s) if applicable.
• Typically requires BS/BA in related discipline. Generally 7+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines.

Skills

• Deep product knowledge and research skills.
• Basic knowledge of terminology used in the construction industry.

Work Environment

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Typically requires overnight travel less than 10% of the time.

Nature and Scope

• Solutions require analysis and investigation.
• Achieves planned results by decisions and actions based on professional methods, business principles and practical experience.
• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.