Mgr I, Account Management

About the role

We’re looking for a strategic, results-driven Manager with strong leadership experience in account management and a solid background in loyalty marketing and product development. In this role, you’ll lead client relationships, drive cross-functional growth initiatives, and help shape loyalty and rewards strategy in support of a large, broad portfolio of strategic clients within InComm InCentives. The business unit is focused on delivering innovative loyalty and incentive solutions to business customers and is one of the fastest-growing areas of InComm.

The Manager I will lead a team and liaise with key internal and external stakeholders to drive strategic account growth plans. This includes maximizing opportunities that deliver incremental sales of prepaid products and other InComm solutions, expanding our product offering within top accounts, identifying revenue-generating marketing and promotional initiatives, and other business-building activities. Direct report responsibility includes managing employee growth and development, as well as providing oversight of each individual’s account portfolio.

Responsibilities

• Manage a team of 3 - 5 account managers and associate account managers, subject to change based on business needs.
• Work with team on day-to-day support and strategic execution of account goals, including contract negotiations, operational needs, and special projects.
• Build and strengthen client relationships and serve as a primary point of contact for InComm, including as an escalation point for direct reports, customers, and other teams.
• Create and execute against a professional development plan for direct reports.
• Provide thought leadership on strategic initiatives, which includes data-driven insights and recommendations.
• Build and strengthen relationships within internal stakeholders and collaborate with internal team members effectively to achieve desired results.
• Grow account revenue through activities such as product expansion, promotional opportunities, and program implementations.
• Serve as a subject matter expert on technology solutions used by customers to ensure the best experience possible.
• Identify growth opportunities and collaborate with product and tech teams to expand and enhance InComm InCentive product solutions.
• Penetrate accounts by selling in new and additional products and building relationships with key decision-makers within accounts.
• 20% travel, including client visits and tradeshow attendance as directed by Senior Director of Account Management.

Qualifications

• BA/BS or 8+ years of account management experience.
• Background in account management, loyalty and rewards marketing, and/or product development.
• A strong record of achievement, client retention, and growth.
• Experience managing medium to large national accounts in a technology or software company preferred.
• Experience recruiting, developing, and coaching direct reports to achieve maximum potential with department goals, as well as conducting performance reviews.
• Comfortable learning new technology/product lines in a highly innovative environment and training direct reports.
• Superior relationship management skills, including the ability to engage in strategic conversations with all levels of management.
• Proven ability to create and implement strategic plans.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Creative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possible.
• Demonstrated leadership in a team environment.
• Ability to work independently and in a team environment.
• Aptitude for thinking and acting on a strategic and tactical level.
• Excellent presentation and negotiation skills.
• Proficient in Microsoft Office and other computer skills.
• Knowledge of gift card products and fulfillment is a plus.

Benefits

This position is eligible for the Employee Referral Bonus Program - Tier III.