Mgr I, Account Management

About the role

InComm Payments is a FinTech pioneer with over 3,000 employees worldwide, known for innovative payments technology and partnerships with major brands. This role involves leading account management and loyalty marketing efforts.

Responsibilities

• Manage a team of 3-5 account managers and associate account managers
• Build and strengthen client relationships and serve as an escalation point
• Create and execute professional development plans for direct reports
• Lead strategic initiatives, including data-driven insights and recommendations
• Grow account revenue through product expansion, promotional opportunities, and program implementations
• Penetrate accounts by selling new and additional products and building relationships with key decision makers
• Travel 20% for client visits and trade show attendance

Qualifications

• Bachelor's degree or 8+ years of account management experience
• Background in account management, loyalty and rewards marketing, and/or product development
• Experience managing national accounts in a technology or software company
• Experience recruiting, developing, and coaching direct reports
• Strategic thinking and problem-solving skills
• Excellent presentation and negotiation skills
• Knowledge of gift card products and fulfillment is a plus