Mgr-Front Desk
About the role
The Front Desk Manager assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. The position directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. The role also ensures guest and employee satisfaction and maximizes the financial performance of the department.
Responsibilities
- Maintains Guest Services and Front Desk Goals
- Serves as a role model to demonstrate appropriate behaviors
- Supports Management of Front Desk Team
- Ensures Exceptional Customer Service
- Manages Projects and Policies
- Supports Human Resource Activities
Requirements
Candidate must have a high school diploma or GED and 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major may be considered with no work experience required.
Qualifications
Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Skills
Core Work Activities
- Interpersonal and communication skills to lead, influence, and encourage others
- Trains staff and monitors adherence to all credit policies and procedures
- Supervises same day selling procedures to maximize room revenue and control property occupancy
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Benefits
Not specified
Pay
Not specified
Schedule
Not specified
Marriott International is an equal opportunity employer.