Mgr Field Services

About the role

As a CSC Manager of Field Services, you will manage the daily work activities of a team, including Field Service Technicians and Collectors in the troubleshooting, repair, collection, and maintenance of Company-owned, rented, and/or leased equipment. Provide customer support and respond to inquiries/requests as appropriate.

Responsibilities

• Service and Collections
  • Monitor weekly and daily collection routes to ensure adequate coverage
  • Manage weekly and daily service routes to cover case load, meet SLAs, and retain high-value customers
  • Review, analyze, and create reports to monitor performance
  • Ensure staff completes safety trainings and complies with safety standards, regulations, and policies
  • Perform ad-hoc collections work in the field as needed
• Customer Support
  • Strengthen and maintain client relationships using multiple channels including in-person, email, and phone
  • Represent the CSC brand by regularly visiting property managers to understand and solve their needs
  • Provide customer service support, respond to inquiries, complaints, and requests as appropriate
  • Monitor low net locations to assist in efforts to improve revenue
• Inventory Management
  • Manage and secure company assets including parts, inventory, vehicles, and machines at locations
  • Oversee fleet maintenance to ensure ready supply of vehicles available for service
  • Monitor vandalized locations and high-volume service call locations and work to improve performance
  • Submit all billable service work and warranty/guarantees for parts on a timely basis
  • Prepare billing to customers for parts as applicable
  • Reconcile invoices for parts
• Systems
  • Use and understand systems, tools, and applications to manage work effectively
  • Comfortable learning new technologies to drive efficiencies and accountability
• Management Responsibilities
  • Recruit, hire, and onboard new team members while managing a team
  • Delegate duties and assign/schedule work to meet deadlines
  • Achieve annual financial objectives and monitor department-level budgets
  • Support employee development and provide training as needed
  • Establish team and individual employee goals
  • Manage employee performance to meet daily/weekly/monthly SLAs
  • Authority to terminate or make a termination recommendation
  • Implement, communicate, and maintain Company practices, policies, and procedures with team
  • Train associates and onboard new hires
  • Other duties as assigned

Requirements

• Ability to pass pre-employment screening
• Valid Driver’s license
• High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
• Associate’s Degree preferred
• General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing, etc.

Skills

• Ability to communicate with clients, de-escalate issues, and find solutions
• Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information to management and groups of employees
• Ability to work with a variety of mathematical concepts
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of instructions
• Strong Microsoft Office skills

Benefits

• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round work & paid training
• Company-paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance, and more
• Education Reimbursement Program
• Paid employee Referral program

Schedule

Monday - Friday