Mgr Field Services

About the role

CSC ServiceWorks is seeking a Manager of Field Services to join our dynamic team. This position oversees the daily operations of a team of Field Service Technicians and Collectors, focusing on the troubleshooting, repair, collection, and maintenance of Company-owned, rented, and/or leased equipment. The role also involves providing customer support and maintaining strong client relationships.

Responsibilities

• Monitor weekly and daily collection routes to ensure adequate coverage
• Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers
• Review, analyze, and create reports to monitor performance
• Ensure staff completes safety trainings, and complies safety standards, regulations, and policies
• Perform ad-hoc collections work in the field (as needed basis)
• Strengthen and maintain client relationships using multiple channels including in person, email, phone
• Represent the CSC brand by regularly visiting property managers to understand and solve their needs
• Provide customer service support, respond to inquiries, complaints, and requests as appropriate
• Maintain low net locations to assist in improving revenue
• Manage company assets including parts, inventory, vehicles, and machines at locations
• Oversee fleet maintenance to ensure ready supply of vehicles available for service
• Work with teams to improve performance
• Submit all billable service work and warranty/guarantees for parts on a timely basis
• Prepare billing to customers for parts as applicable
• Reconcile invoices for parts
• Use and understand systems, tools, and applications to manage work effectively
• Comfortable learning new technologies to drive efficiencies and accountability

Key Management Responsibilities

• Recruit, hire, and onboard new team members while managing a team
• Delegate duties and assign/schedule work to meet deadlines
• Achieve annual financial objectives and monitors department level budgets
• Support employee development and provide training as needed
• Establish team and individual employee goals
• Manage employee performance to meet daily / weekly / monthly SLAs
• Authority to terminate or make a termination recommendation
• Implement, communicate, and maintain Company practices, policies, and procedures with team
• Train associates and onboard new hires

Benefits & Perks

• Work Life Balance: 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

Qualifications

• Ability to pass pre-employment screening
• Valid Driver's license
• High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
• Associate’s Degree preferred
• General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc.