Mgr, Field Service

About the role

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Responsibilities

• Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
• Ensures adequate records and systems are maintained.
• Schedules personnel responding to critical situations.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
• Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Requirements

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.

Schedule

Lam offers hybrid work models: On-site Flex (3+ days per week on-site at a Lam or customer/supplier location, with remote work for the balance of the week) and Virtual Flex (1-2 days per week on-site at a Lam or customer/supplier location, with remote work the rest of the time).