Jobs · Customer Service · California

mgr district- Greater Los Angeles

Starbucks · Burbank, CA · 2 wk ago
Customer ServiceFull-time

About the role

As a District Manager, you will enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across Starbucks stores, and being part of local communities.

Responsibilities

  • Direct a multi-unit portfolio of stores by planning strategies and consistent implementation.
  • Develop district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.
  • Lead a team of leaders: motivate, coach and strengthen Store Managers as team leaders, retail operators and business owners.
  • Serve as a resource: provide expertise on key customer issues, team staffing and management, store operations and company policies and procedures.

Requirements

  • 5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service.
  • 5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills.
  • 3+ years of experience in a customer service oriented role.
  • Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
  • Strong organizational, interpersonal and problem solving skills.

Qualifications

Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.

Skills

Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Benefits

We offer a comprehensive benefits package including:

  • Medical, dental, vision, basic and supplemental life insurance
  • Paid parental leave, family expansion reimbursement, and financial well-being tools
  • Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock)
  • Emergency savings, and educational opportunities
  • Access to backup care and DACA reimbursement
  • Compliance with state and local laws regarding employee leave benefits

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

You will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

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