District Manager - Southeast United States

Key Responsibilities

• Own operational performance, profitability, and customer retention across assigned branches.
• Drive process adherence, safety compliance, and quality of service delivery.
• Monitor daily/weekly performance metrics (e.g., Domo, FieldRoutes) and implement corrective action plans for underperforming branches.
• Conduct in-field evaluations, ride-alongs, and operational audits to ensure alignment with Urbanex service standards.

People Leadership & Development

• Lead and coach Branch Managers and Assistant Branch Managers to ensure high performance and strong leadership bench strength.
• Conduct regular 1:1s, performance reviews, and professional development planning.
• Identify and mentor emerging leaders within branches to build succession pipelines.
• Reinforce Urbanex's cultural values - Play Like Champions, Unwavering Character, Commit to Better, Wholehearted Connection, and Belief Is Contagious.

Customer Experience & Retention

• Drive superior customer satisfaction and retention rates through consistent service execution.
• Partner with branch leaders to resolve escalations and integrate customer feedback into operational improvements.
• Collaborate with Sales and Customer Success teams to ensure smooth handoff and delivery readiness during growth surges.

Financial & Performance Management

• Oversee P&L health for each branch; manage labor, materials, and overhead costs to achieve margin targets.
• Partner with Finance to validate and analyze branch budgets, forecasts, and expenditures.
• Lead structured monthly and quarterly performance reviews focused on profitability and operational KPIs.

Leadership Expectations

• Maintain a high-visibility leadership style with weekly market visits and frequent field coaching.
• Promote accountability, recognition, and operational consistency across all assigned branches.
• Conduct weekly 1:1s with Branch Managers and monthly District Business Reviews summarizing performance, wins, and action plans.

Qualifications

• 8+ years of progressive leadership in pest control, HVAC, or similar home service operations.
• Demonstrated success managing multi-branch or multi-region field operations.
• Proven track record improving P&L performance, retention, and service quality.
• Strong analytical, organizational, and communication skills.
• Experience with operational technology (e.g., FieldRoutes, Domo).
• Willingness to travel 30-50% of the time.