Mgr, Customer Supply Chain Solutions

Job Profile Summary

The Manager Customer Supply Chain Solutions (CSCS) is responsible for managing or performing work across multiple supply chain sub-families or developing/implementing strategies that optimize the supply chain process. This includes addressing capacity issues and production location decisions in support of business goals and includes customer inventory planning, cargo planning, and strategies to improve logistics service center operations.

Responsibilities

• Lead projects and deliverables for assigned customer market segment including RFP proposal response, inbound and outbound supply chain optimization initiatives, customer KPI monitoring, communication, coordination of customer onboarding and off boarding with operations and internal and external engagement.
• Develop assumptions, timelines and targeted deliverables based on customer specific opportunity.
• Collaborate with CMU sales organization assigned to specific customer vertical. Develop deep understanding of customer needs and translate those into effective supply chain strategies.
• Manage project priorities, timelines and quality of deliverables from assigned team. Escalate and help resolve issues to meet project timelines.
• Develop segment specific expertise and applicable strategies in collaboration with sales, operations, merchandise and finance.
• Responsible for training and development of lesser experienced talent for the team.
• Collaborate with sales and other departments for successful customer onboarding.
• Provide thought leadership on proven distribution strategies that achieve higher supply chain performance and deliver value to Sysco and customers alike.
• Incorporate a holistic view of supply chain in solution development including operating costs, logistics costs, product costs, earned income, physical constraints and service requirements in solution development.
• Utilize problem solving abilities and fact based methods to identify, define and resolve specific problems of customer supply chains. Clarify and resolve complex business issues by breaking them down into meaningful components to determine root cause, redesigning internal and external business processes as necessary. Communicate with internal and external stakeholders throughout entire process including final customer proposals.
• Lead development of customer management reporting tools to monitor performance and identify improvement areas.
• Monitor performance of key customer KPIs and operations KPIs and initiate discussions to improve performance.
• Other duties may be assigned by department leadership.

Education and / or Experience

• Minimum 7 years experience with BS degree in Engineering, Supply Chain, Operations Research or equivalent experience. Experience in distribution or food industry preferred.
• Minimum of 3 years experience in a distribution/transportation/delivery environment required; 2 years of project management experience required.

Certificates, Licenses and Registrations

• Familiarity with Supply Chain tools such as I2 Strategist, Llamasoft, Roadnet Territory Planner, TMS
• Computer literacy including MS Word, Excel and Outlook
• Requires technical acumen and decision making

Professional Skills

• Languages: Must have excellent written, verbal communication and interpersonal skills and be able to effectively communicate with all levels of the organization.
• Mathematical: Excellent analytical skills to evaluate operating costs, logistics and product costs, distribution and statistical data.
• Problem Solving: Self-starting and analytical use of know-how to identify, define and resolve problems. Utilize accumulated knowledge, procedures, processes and practices of warehousing and transportation areas to evaluate and communicate (both orally and in writing) the business requirements of distribution operations for the operating companies in SYSCO.
• Accountability: Take initiative to act within confines of the job to positively affect the overall goals of SYSCO. Provide accurate information and assistance to support the operating companies and Distribution Services in achieving their operational objectives. Demonstrate leadership ability.

Physical Demands

• This position can be performed from the Corporate facility or from a remote location.
• Must be able to do limited travel to Sysco facilities or operating companies.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate.

Working Conditions

• This position will be performed from the Corporate facility.
• Must be able to do limited travel to Sysco facilities or operating companies.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate.