Mgr, Customer Supply Chain Solutions

Position Summary

The Manager Customer Supply Chain Solutions (CSCS) is responsible for developing tailored supply chain strategies and offerings for specific customer market segments (Restaurant, Foodservice Management, or Healthcare/Retail/Travel) to increase Sysco sales opportunities and profitability. They work closely with customers, sales, marketing, merchandising, and operations to develop alternative distribution offerings that combine sources of supply, proprietary items, and delivery points.

Responsibilities

• Lead projects and deliverables for assigned customer market segment including RFP proposal response, inbound and outbound supply chain optimization initiatives, customer KPI monitoring, communication, coordination of customer onboarding and off-boarding with operations, and internal and external engagement.
• Develop assumptions, timelines, and targeted deliverables based on customer-specific opportunity.
• Collaborate with CMU sales organization assigned to specific customer vertical.
• Develop deep understanding of customer needs and translate those into effective supply chain strategies.
• Manage project priorities, timelines, and quality of deliverables from assigned team.
• Escalate and help resolve issues to meet project timelines.
• Develop segment-specific expertise and applicable strategies in collaboration with sales, operations, merchandise, and finance.
• Responsible for training and development of lesser experienced talent for the team.
• Collaborate with sales and other departments for successful customer onboarding.
• Provide thought leadership on proven distribution strategies that achieve higher supply chain performance and deliver value to Sysco and customers alike.
• Incorporate a holistic view of supply chain in solution development including operating costs, logistics costs, product costs, earned income, physical constraints, and service requirements.
• Utilize problem-solving abilities and fact-based methods to identify, define, and resolve specific problems of customer supply chains.
• Clarify and resolve complex business issues by breaking them down into meaningful components to determine root cause, redesigning internal and external business processes as necessary.
• Communicate with internal and external stakeholders throughout the entire process including final customer proposals.
• Lead development of customer management reporting tools to monitor performance and identify improvement areas.
• Monitor performance of key customer KPIs and operations KPIs and initiate discussions to improve performance.
• Other duties may be assigned by department leadership.

Education and/or Experience

• Minimum 7 years experience with BS degree in Engineering, Supply Chain, Operations Research, or equivalent experience.
• Experience in distribution or food industry preferred.
• Minimum of 3 years experience in a distribution/transportation/delivery environment required; 2 years of project management experience required.

Certificates, Licenses, and Registrations

• Familiarity with Supply Chain tools such as I2 Strategist, Llamasoft, Roadnet Territory Planner, TMS.
• Computer literacy including MS Word, Excel, and Outlook.
• Requires technical acumen and decision-making.

Professional Skills

• Languages: Excellent written, verbal communication, and interpersonal skills; ability to effectively communicate with all levels of the organization.
• Mathematical Skills: Excellent analytical skills to evaluate operating costs, logistics, and product costs, distribution, and statistical data.
• Problem Solving: Self-starting and analytical use of know-how to identify, define, and resolve problems; utilize accumulated knowledge, procedures, processes, and practices of warehousing and transportation areas to evaluate and communicate (both orally and in writing) the business requirements of distribution operations for the operating companies in SYSCO.
• Physical Demands: Can be performed from the Corporate facility or from a remote location. Must be able to do limited travel to Sysco facilities or operating companies. If working remote, must have required software to ensure timely communications and have a dedicated work space free of any distractions and participate in conference calls in a business-friendly environment.

Working Conditions

• The noise level in the work environment is usually moderate.
• This position will be performed from the Corporate facility.
• Must be able to do limited travel to Sysco facilities or operating companies.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate.