Mgr-Corporate Relations

About the Role

This position blends the responsibilities of a Sr. Practice Manager with managing business development for SRHS’s WorkHealthySC division. It is a mid-tier sales role requiring daily prospecting and client relationship management. The WorkHealthySC Corporate Relations Manager will develop strategies and execute plans to achieve growth and profitability targets, lead the employer channel management effort, and build strong relationships with employers and brokers. The role also includes overseeing operations across multiple locations and providers, as well as supervising clinical and non-clinical support staff.

Responsibilities

• Coordinate and supervise daily administrative operations of non-clinical personnel, including interviewing, recruitment, hiring, and termination in accordance with System/Network policies.
• Perform salary reviews, performance evaluations, and recommend promotions in conjunction with the Director.
• Directly supervise administrative personnel within the Division.
• Monitor daily transactions, reports for production and collections, and daily deposits according to IDX and Network policies.
• Oversee ordering of supplies and maintain adequate inventory levels.
• Embrace change, new processes, and methods for continuous improvement to ensure quality care and efficient operations.
• Uphold the highest standards of professionalism and confidentiality when dealing with employees, patients, and practice or network issues.
• Model and enforce quality customer service standards within the team.
• Coordinate meetings and events with clients, including cross-selling initiatives.
• Author client newsletters and manage the client survey process.
• Perform data mining to identify opportunities and improve client retention.
• Coordinate and attend company tours and vendor events.
• Identify and close new client sales, develop new leads, and manage the sales plan.
• Monitor KPI performance and trending.
• Participate in networking opportunities and manage client relationships.
• Perform account management and analyze client feedback.
• Assist with creating marketing pieces and conduct market research.
• Develop new business opportunities and coordinate client communications.
• Act as the client liaison and resolve customer issues or complaints.
• Provide marketing and sales support to each service line within WorkHealthySC.
• Ensure all employees are paid correctly.
• Participate in responsibilities related to revenue, expenses, budget, positions, and FTEs to ensure financial accountability.
• Communicate the organizational financial status and participate in the annual operating and capital budget.
• Develop and meet departmental goals that support the overall strategic plan.
• Identify and implement process improvements to meet quality initiatives based on the Strategic Plan.
• Travel approximately 50% of the time.
• Act as a liaison between clients and medical staff.
• Utilize new and emerging technologies to market to client representatives with varied communication preferences.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree in Marketing/Communications, Healthcare Administration, or a related field.
• 2 years of sales experience required.
• 3 years of practice management experience.

Preferred Qualifications

• Sales experience in healthcare.
• Knowledge of Information Systems, Public Relations, CPT, and ICD-10 coding.

Skills

• Drive for results with a demonstrated history of exceeding performance goals and quotas.
• Excellent computer skills, including proficiency in Microsoft Office and CRM software.
• Exceptional communication and relational skills.
• Ability to work independently with minimal supervision.
• Decisive and effective management leadership skills.
• Knowledge of occupational health and wellness services.
• Comprehensive understanding of the healthcare market, including occupational health regulations and guidelines.
• Results-oriented with strong project management and influencing skills.
• Strong digital marketing skills.
• Ability to manage diverse relationships.
• Adept at using new and emerging technologies for client communication.