Mgr - Clinic Operations

We believe that every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

About the role

This job manages the daily operations of the clinics and provides reports, as necessary, to administration. The role ensures quality care, safety, regulatory compliance, and patient satisfaction while overseeing staffing, financial management, and infrastructure.

Responsibilities

• Manages systems and relationships to ensure quality care, safety, regulatory compliance, and patient satisfaction.
• Determines appropriate staffing levels and interviews, hires, onboards, conducts performance reviews, and works with human resources on progressive discipline of employees within practice unit(s).
• Acts as practice unit liaison for system-wide information distribution and feedback.
• Monitors and distributes monthly or ad hoc operating reports to all providers and reviews information monthly with leadership.
• Assists with growth through business planning and special projects.
• Manages the physical and technology infrastructure.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in healthcare, business administration, or related field preferred.
• Work Experience required:
  • High school diploma with 7 years of related healthcare experience, including 2 years of supervision or management experience; OR
  • Bachelor’s degree with 3 years of related healthcare experience, including 2 years of supervision or management experience; OR
  • Master’s degree with completion of an Administrative Fellowship Program.

Skills

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Financial acumen and ability to manage within a budget.
• Knowledge of financial statements and ability to analyze trends and make recommendations.
• Ability to travel throughout and between facilities and work a flexible work schedule (e.g., more than 8 hours a day).

Physical and Environmental Demands

• Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.
• Normal routine involves no exposure to blood, body fluid, or tissue, and incumbents are not called upon to perform or assist in emergency care or first aid.
• No occupational risk for exposure to communicable diseases.
• There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste. The risk level may increase depending on essential job duties.