Mgr, Account Management

About the role

The Manager of Account Management oversees and leads a team of account managers in a fast-paced freight brokerage environment. The role involves developing and maintaining strong relationships with key clients, ensuring the efficient and effective execution of all logistics operations, and driving customer satisfaction and retention.

Responsibilities

• Lead, coach, and mentor a team of Account Managers to achieve individual and team goals.
• Provide guidance, performance reviews, and professional development opportunities to enhance team capabilities.
• Ensure that Account Managers are trained on best practices, client communication, and industry trends.
• Manage and nurture relationships with key clients, serving as the primary point of contact for high-value accounts.
• Proactively identify and resolve client concerns, providing tailored solutions to meet their freight and logistics needs.
• Ensure timely and effective communication with clients to ensure satisfaction and retention.
• Collaborate with internal teams (operations, sales, and customer service) to deliver best-in-class service and solutions to clients.
• Analyze account performance and provide actionable insights to improve service levels, reduce costs, and increase client profitability.
• Monitor and manage account performance metrics, including service level agreements (SLAs), on-time delivery, and customer feedback.
• Identify opportunities to streamline account management processes and improve the overall customer experience.
• Work with the operations team to implement best practices and develop operational workflows to improve productivity.
• Ensure adherence to company policies, industry regulations, and safety standards.
• Partner with the sales team to drive new business opportunities and expand existing accounts.
• Support contract negotiations and renewals, ensuring that terms align with client expectations and company goals.
• Help identify upselling and cross-selling opportunities to increase account revenue.
• Monitor and report on account performance, providing updates to senior leadership on key metrics, customer feedback, and growth opportunities.
• Use data and analytics to identify trends, resolve issues, and drive continuous improvement.

Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related field (or equivalent work experience).
• 5+ years of experience in account management, client services, or freight brokerage, with at least 2 years in a leadership role.
• Experience managing large and/or complex accounts within the freight, logistics or transportation industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills, with the ability to build relationships and resolve conflicts.
• Proficient in freight brokerage software, CRM tools, and Microsoft Office Suite.
• Strong problem-solving and negotiation skills.
• An analytical mindset with the ability to interpret data and make informed decisions.
• Knowledge of transportation logistics, freight forwarding, and supply chain management practices.
• Ability to thrive in a fast-paced, deadline-driven environment.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related field (or equivalent work experience).
• 5+ years of experience in account management, client services, or freight brokerage, with at least 2 years in a leadership role.
• Experience managing large and/or complex accounts within the freight, logistics or transportation industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills, with the ability to build relationships and resolve conflicts.
• Proficient in freight brokerage software, CRM tools, and Microsoft Office Suite.
• Strong problem-solving and negotiation skills.
• An analytical mindset with the ability to interpret data and make informed decisions.
• Knowledge of transportation logistics, freight forwarding, and supply chain management practices.
• Ability to thrive in a fast-paced, deadline-driven environment.

Skills

• Leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in freight brokerage software, CRM tools, and Microsoft Office Suite.
• Strong problem-solving and negotiation skills.
• An analytical mindset with the ability to interpret data and make informed decisions.
• Knowledge of transportation logistics, freight forwarding, and supply chain management practices.

Benefits

• Full health insurance (medical, dental and vision).
• 401(k).
• Life insurance.
• Tuition assistance.
• PTO.
• Opportunities for advancement.

Pay

The role is eligible for an annual incentive plan and pays a minimum base salary of $75,000, with actual base pay depending on the successful candidate's skills, qualifications, and experience.

Schedule

This is a hybrid role based out of our Des Plaines, IL office. Regular, on-site presence is required (4) days per week or as otherwise directed by the company. Schedule work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. Flexible hours may be required to support deadlines or cross-functional collaboration.

CJ Logistics

CJ Logistics America is an equal opportunity employer that values diversity, equity, and an inclusive workplace. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.