MG Referral Coordinator

Responsibilities

• Maintains strict patient confidentiality.
• Attends bi-weekly staff meetings.
• Affirms existing referral processes to ensure compliance with PCHI/HMA network standards.
• Evaluates office staff’s ability to meet referral management goals and provides assistance if needed.
• Interacts with HMA administrators, site managers, PCPs, and the Medical Director to ensure patient flow and office procedures are not negatively impacted by changes in referral management requirements.
• Reviews referrals with PCPs to explore alternatives to referrals that fall outside recommended guidelines.
• Implements processes to track referral activity under the direction of the department director.

Qualifications

• Three to five years experience in a health care delivery system.
• Advanced computer skills including knowledge of spreadsheet.
• Requires the ability to work independently and establish an effective relationship with various healthcare providers and staff.
• Requires autonomy in decision-making based on factual information and industry guidelines.
• Requires the ability to identify risk-prone situations and seek assistance when needed.
• Requires organizational skills and the ability to remain calm and courteous with all patients, family, hospital staff, and colleagues.
• Requires the ability to use a computer keyboard and screen on a daily basis and utilize a headset for telephonic communication as necessary.