Metrology Manager

Team Manager for Pipettes is a vital role in the PCI organization. The Team Manager is responsible for delivering excellent services to PCI clients; managing, developing, and mentoring associates; and maintaining the profitability of the business unit. This position is exempt and reports directly to a Senior Manager, Director, or Vice President, depending on the division. Twenty-five to fifty percent travel may be required based on project and client needs.

Expectations

The expectations of a Team Manager for Pipettes fall under three main categories:

• Communication and Engagement with Customer: Team Managers interface with customers on many levels, serving as the primary contact and "Account Manager" for specific clients. Responsibilities include:
  • Handling all communication, status reporting, and interfacing with customers on assigned projects.
  • Building relationships with key customer personnel and representing PCI culture and mission.
  • Communicating relevant opportunities, organizational changes, risks, and trends to PCI management.
  • Identifying and pursuing new business opportunities at existing and potential customers.
  • Meeting with customer contacts routinely to deliver support, solicit feedback, renew POs, and inform customers of PCI’s service offerings.
  • Participating in at least one professional organization (e.g., ISPE, PDA, NCSL, or ASQ) to reinforce PCI’s industry leadership.
• Manage and Lead our Associates: Team Managers are responsible for:
  • Communicating with and managing associates, including providing feedback, conducting performance reviews, and preparing development plans.
  • Approving PTO, expense reports, and addressing disciplinary matters.
  • Organizing and facilitating the mentoring process for new hires.
  • Conducting themselves in accordance with PCI values as representatives of PCI management.
• Manage Risk and Profitability: Team Managers must:
  • Manage resources, schedules, and associate assignments to maximize labor utilization and profitability.
  • Ensure projects are properly managed by providing timely status reports and updates to customers and PCI management.
  • Communicate all project risks, issues, delays, scope changes, and overruns promptly.

Responsibilities

• Monitor and update resource scheduling to maximize labor utilization and maintain forecasts at least three weeks in advance.
• Re-align schedules frequently through communication with clients, associates, PCI management, and project stakeholders.
• Notify resources and management of any schedule changes or breaks in a timely manner.
• Review schedules weekly and plan accordingly.
• Proactively assess project safety concerns and ensure PCI team members comply with client and PCI site safety requirements.
• Participate in and host internal and client-specific leadership meetings, providing updates on new services, client expansions, resources, and scheduling issues (monthly).
• Provide weekly metric reporting and routine communications with regional leadership to address workload fluctuations.
• Deliver routine client-specific KPIs, including financial, calibration, and project deliverables.
• Write and submit proposals for existing and potential new clients, including resource planning and scope of work, for PCI management approval.
• Regularly discuss PCI’s service offerings with clients to explore opportunities for expanding value.
• Engage associates in discussions about their long-term goals and conduct meaningful, timely performance reviews.
• Manage projects to minimize risk and optimize labor utilization.
• Ensure timesheets are logged accurately, with proper project codes, expenses, and mileage.
• Review vacation requests and ensure adequate resource scheduling before approval.
• Notify the project accounting team of any client changes (e.g., billing, contact, calibration, task, and rate codes) weekly by Friday.
• Up to 50%-75% of work time may be client-billable activities based on business need and team structure.

Skills

• Strong demonstrated leadership skills in client projects and team development.
• Proven ability to support instrument, equipment, and loop calibrations in manufacturing, utilities, and laboratory environments.
• Exceptional Computerized Maintenance Management Systems (CMMS) skills and proficiency in Microsoft Office Suite and project planning software (e.g., MS Project).
• Ability to develop and manage key deliverables using project management tools (e.g., LUR, expenses, project deliverables).
• Experience developing and updating PCI policies and procedures, interpreting government regulations, and providing training on instrumentation/calibration principles.
• Ability to assist clients with developing and revising policies and procedures.
• Exceptional communication and problem-solving skills with clients and coworkers.
• Ability to interpret, follow up, and resolve client requests or leads, and develop accurate proposals and quotes.
• Excellent communication skills, including the ability to develop and implement communication policies aligned with PCI objectives.
• Strong ability to influence, guide others, and resolve conflicts.
• Understanding of financial issues and profit-and-loss implications.
• Active membership in an external professional organization (e.g., ISPE, ASQ, PDA) and potential participation as a speaker.
• External certification preferred (e.g., ISA, ASQ).
• Valid driver’s license and good driving record.

Qualifications

• A four-year degree in Engineering, Life Sciences, or a related technical field (or equivalent military training).
• Six years of instrumentation experience in the pharmaceutical industry or an equivalent combination of education and experience.
• Leadership experience in client relations.

PCI serves pharmaceutical, biotechnology, medical device, and clinical research industries nationwide by providing calibration, commissioning, and consulting solutions. Calibrations are performed by highly technical, cGMP/GLP-trained personnel knowledgeable in quality guidelines enforced by the FDA, EPA, and ISO/IEC 17025:2017. PCI is an FCX Performance Company and a subsidiary of Applied Industrial Technologies (NYSE: AIT).