Meter Revenue Operations Business Analyst

About the role

MRO Support provides system administration and support enabling efficient and effective Meter and Revenue Operations for our Operating Companies. We are responsible for meter head-end systems such as Landis + Gyr Command Center, Silver Spring Networks Utility IQ, Clevest Fieldnet, and other meter data systems such as Oracle's Meter Data Management System and Meter Asset Management Systems. We drive key strategic initiatives that enhance and improve performance of our systems and business processes, enabling AEP to adapt to rapidly changing meter technology.

Responsibilities

• Provide business unit project management and business analysis leadership to MDM and head end system IT projects.
• Provide training and guidance to lower-level team members.
• Resolve end users' requests and system defects on moderately complex issues.
• Prioritize and track requests and issues from MRO organizations.
• Communicate with end users to understand issues and questions on more complex issues, and set expectations of resolution timeframe based on priorities.
• Generate moderately complex reports.
• Identify the need for and create documentation to support daily responsibilities or end-user training.
• Carry out end-user training.
• Participate in the definition, creation, and implementation of business processes (such as billing, meter asset management and financial reporting, regulatory obligations, revenue protection activities, and mass meter installations) or systems enhancements.
• Perform BU Lead or Product Owner role for small to medium projects of moderate complexity.
• Define functional requirements.
• Prioritize requests for enhancements for business initiatives.
• Develop Business Case documentation to support initiatives and gain approval for business process enhancements.
• Develop test cases and execute them.

Requirements

• Education: Associate's Degree in Engineering, Business, IT or related field such as Engineering or Computer Technology, or High School Diploma or GED and two (2) years of related experience.
• Work Experience: Minimum of two (2) years of related experience in addition to any years of experience noted above.

Qualifications

• Must have advanced competency in PC skills such as Microsoft Office and AEP applications and software.
• Advanced proficiency in querying languages (SQL, QMF).
• MS Excel and MS Access a plus.
• Must demonstrate strong organizational and time management skills for self and assists others.
• Must demonstrate behavior aligned with AEP Values (Zero Harm, Integrity and Stewardship, Adapt and Achieve, Customer Focus).
• Must demonstrate initiative and a questioning mindset.

Skills

• Advanced competency in PC skills such as Microsoft Office and AEP applications and software.
• Advanced proficiency in querying languages (SQL, QMF).
• MS Excel and MS Access a plus.

Benefits

N/A

Pay

$87,633.00 - $109,543.00

Schedule

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Benefits

N/A