Metal Field Services Technician

About the role

The Metal Field Services Technician provides installation, maintenance, troubleshooting, and repair support for advanced metal additive manufacturing equipment at customer facilities. This role focuses on laser powder bed fusion technology and helps customers successfully implement and maintain their additive manufacturing operations. The position involves hands‑on technical work, solving complex equipment challenges, and direct interaction with customers. Preferred locations are Utah and Texas, with California considered for highly qualified candidates. Travel is expected to be 50‑70% of the time.

Responsibilities

• Install, maintain, troubleshoot, and repair metal additive manufacturing equipment.
• Travel to customer sites to support installations, preventative maintenance, and service requests.
• Diagnose mechanical, electrical, software, and system‑related issues.
• Support large customer deployments and complex installation projects.
• Collaborate with customers and internal technical teams to resolve issues and ensure equipment performance.
• Complete service documentation, reporting, and inventory tracking.
• Manage company tools, spare parts, and assigned assets.
• Deliver a professional and positive customer experience.

Requirements

• Experience with metal additive manufacturing (required).
• Experience with laser powder bed fusion technology (strongly preferred).
• Field service, industrial equipment maintenance, or OEM experience (preferred).
• Knowledge of industrial lasers, motion systems, and electro‑mechanical equipment.
• Strong troubleshooting and problem‑solving abilities.
• Ability to read technical documentation, schematics, and engineering instructions.
• Experience with SOLIDWORKS and additive manufacturing workflows (a plus).
• Strong communication and customer service skills.
• Ability to work independently and manage a travel‑intensive schedule.
• Valid driver’s license and passport.

Benefits

• Participation in GoEngineer’s PTO program from day one.
• 401(k) retirement plan with up to a 6% company match, 100% vested on day one.
• Comprehensive medical coverage (PPO and High Deductible plans) with FSA/HSA options and employer HSA contributions.
• Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
• Employer‑paid life insurance, short‑term and long‑term disability insurance, with optional supplemental coverage.
• Dental and vision insurance.
• Mental health and telemedicine services with 24/7 access to medical providers.
• Wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
• Fertility, adoption, and family‑building benefits.
• Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
• Optional voluntary benefits such as accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, student loan repayment, and prescription cost savings programs.