Metal Field Services Technician

About the role

The Metal Field Services Technician provides installation, maintenance, troubleshooting, and repair support for advanced metal additive manufacturing equipment at customer facilities. This role is focused on laser powder bed fusion technology and plays an important role in helping customers successfully implement and maintain their additive manufacturing operations. This position is ideal for someone who enjoys hands-on technical work, solving complex equipment challenges, and working directly with customers. You will support equipment installations, preventative maintenance, and service activities while collaborating with internal technical teams to deliver an exceptional customer experience. Preferred locations include Utah and Texas, with California also being considered for highly qualified candidates. Travel is expected to be 50-70%. GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.

Responsibilities

• Install, maintain, troubleshoot, and repair metal additive manufacturing equipment.
• Travel to customer sites to support installations, preventative maintenance, and service requests.
• Diagnose mechanical, electrical, software, and system-related issues.
• Support large customer deployments and complex installation projects.
• Collaborate with customers and internal technical teams to resolve issues and ensure equipment performance.
• Complete service documentation, reporting, and inventory tracking.
• Manage company tools, spare parts, and assigned assets.
• Deliver a professional and positive customer experience.

Requirements

• Experience with metal additive manufacturing required.
• Experience with laser powder bed fusion technology strongly preferred.
• Field service, industrial equipment maintenance, or OEM experience preferred.
• Knowledge of industrial lasers, motion systems, and electro-mechanical equipment.
• Strong troubleshooting and problem-solving abilities.
• Ability to read technical documentation, schematics, and engineering instructions.
• Experience with SOLIDWORKS and additive manufacturing workflows is a plus.
• Strong communication and customer service skills.
• Ability to work independently and manage a travel-intensive schedule.
• Valid driver's license and passport.

Benefits

• Participation in GoEngineer’s PTO program from day one of employment.
• 401(k) retirement plan with up to a 6% company