Metal Field Services Technician

About This Opportunity

The Metal Field Services Technician provides installation, maintenance, troubleshooting, and repair support for advanced metal additive manufacturing equipment at customer facilities. This role focuses on laser powder‑bed fusion technology and helps customers successfully implement and maintain their additive manufacturing operations. Preferred locations include Utah and Texas, with California also considered for highly qualified candidates. Travel is expected to be 50‑70%.

Key Contributions

• Install, maintain, troubleshoot, and repair metal additive manufacturing equipment.
• Travel to customer sites to support installations, preventative maintenance, and service requests.
• Diagnose mechanical, electrical, software, and system‑related issues.
• Support large customer deployments and complex installation projects.
• Collaborate with customers and internal technical teams to resolve issues and ensure equipment performance.
• Complete service documentation, reporting, and inventory tracking.
• Manage company tools, spare parts, and assigned assets.
• Deliver a professional and positive customer experience.

Requirements

• Experience with metal additive manufacturing (required).
• Experience with laser powder‑bed fusion technology (strongly preferred).
• Field service, industrial equipment maintenance, or OEM experience (preferred).
• Knowledge of industrial lasers, motion systems, and electro‑mechanical equipment.
• Strong troubleshooting and problem‑solving abilities.
• Ability to read technical documentation, schematics, and engineering instructions.
• Experience with SOLIDWORKS and additive manufacturing workflows (a plus).
• Strong communication and customer service skills.
• Ability to work independently and manage a travel‑intensive schedule.
• Valid driver’s license and passport.

Ideal Candidate

• Enjoys hands‑on technical work and solving complex equipment issues.
• Has experience with metal additive manufacturing or related technologies.
• Thrives in customer‑facing environments.
• Enjoys travel and working at different customer locations.
• Wants to become a specialist in advanced metal additive manufacturing systems.

Not a Fit If

• Unable or unwilling to travel more than 50 % of the time.
• Prefer an office‑based or primarily remote position.
• Do not enjoy troubleshooting technical equipment in the field.
• Prefer a highly structured schedule with limited travel.

Benefits

• Participation in GoEngineer’s PTO program from day one.
• 401(k) retirement plan with up to a 6 % company match, 100 % vested on day one.
• Comprehensive medical coverage (PPO and High Deductible plans) with FSA/HSA options and employer HSA contributions.
• Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
• Employer‑paid life insurance, short‑term and long‑term disability insurance, with optional supplemental coverage.
• Dental and vision insurance.
• Mental health, telemedicine with 24/7 access, and wellness programs (virtual therapy, nutrition counseling, physical therapy).
• Fertility, adoption, and family‑building benefits.
• Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
• Optional voluntary benefits: accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, student loan repayment, and prescription cost‑savings programs.