Meta Retail Specialist

About the role

You'll support a set territory of Meta retail displays on a part-time schedule — handling routine maintenance, minor repairs, installations, and display refreshes, along with core merchandising tasks like inventory replenishment and planogram (POG) compliance.

Responsibilities

• Execute scheduled service visits across an assigned route of retail locations, adhering to established schedules and program requirements
• Consistently complete assigned work according to established schedules and minimize unnecessary rescheduling
• Diagnose and resolve technical issues to maintain full functionality and performance of assigned displays
• Execute installations, display builds, and refreshes, including fixturing, cabling, media players, and security components
• Manage and complete ad-hoc service requests within 48–72-hour SLAs, where required
• Ensure full compliance with planograms (POG), brand standards, and display requirements across all locations
• Identify root causes of recurring issues and help implement lasting solutions
• Accurately document and report all service activity, outcomes, and insights on time
• Perform merchandising tasks including inventory replenishment, POP placement, and pricing/fact tag execution
• Manage and reconcile trunk stock inventory, ensuring appropriate replacement parts are available to support efficient service delivery and first-time fix success
• Build and maintain strong working relationships with in-store personnel
• Participate in team calls, client interactions as required, and field ride-alongs to support program success
• Complete administrative tasks with accuracy and timeliness, including scheduling and same-day reporting
• Adapt to evolving business needs and take on additional responsibilities as assigned

Requirements

• High school diploma or equivalent required
• Experience with display installations, merchandising, and planogram execution preferred
• Comfortable using basic hand tools to maintain displays
• Experience or aptitude for diagnosing and resolving physical display issues, including lighting components, fixtures, and non-functioning buttons
• Experience or aptitude for identifying and resolving basic electronic and connectivity issues, including cabling, power, and component integration

Qualifications

• Good verbal and written communication skills with the ability to professionally interact with store personnel and internal teams
• Detail-oriented and organized, with a commitment to delivering quality work and good customer service
• Willingness to learn basic problem-solving techniques with a focus on identifying and addressing root causes
• Comfortable performing, or willing to learn, basic troubleshooting, installation, and repair tasks across hardware, displays, and connected systems (full training provided)
• Able to read POG schematics and wiring diagrams and correctly connect components (training provided)
• Proficient using your personal smartphone/tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits
• Able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Able to commit to completing the market area's minimum weekly hours or special project hours request
• Able to meet the market area's minimum weekly hours request, with a flexible schedule based on program needs

Skills & Attributes

• Ability to manage your assigned route, prioritize your workload, and meet service SLAs with periodic support and guidance
• Willingness and ability to travel for 2–3 days to participate in in-person training

Benefits

• Weekly pay schedule and early wage access – get paid when you need it
• Paid required training (online, in-store)
• Paid drive time and mileage between stores
• Out of market travel pay (drive time, mileage, per diem, hotel)
• State-mandated sick time
• State-mandated cell allowance by shift
• Referral bonus opportunities
• 401(k) after 12 months of employment
• Opportunity to work with a growing company that rewards and promotes its associates
• A variety of part-time and full-time roles across the business that can lead to consistent income

Pay

Minimum Pay USD $18.50/Hr. Maximum Pay USD $18.50/Hr.

Schedule

Scheduled work must be completed by 6 pm. Occasional weekend work may be required, with advance notice provided.