Meta Lab Senior Retail Experience Expert

Join our Meta Store Retail team as we bring Smart Wearables and Meta Quest mixed reality experiences to life!

About the role

As a Senior Experience Expert, you are focused on creating the best in-store customer experience through immersive, hands-on demos of AR & VR products and educating customers. You will be the lead person on all large-scale events. You will train new hires in collaboration with the Retail Manager. Our ideal candidate is a tech-savvy leader with high attention to detail, exemplary communication skills, natural problem-solving abilities, and must have completely open and flexible availability.

Responsibilities

• Be a subject matter expert! Fully understand the features & benefits of our client’s products, including accessories
• Demonstrate AR/VR products to customers and influence how they play, learn & experience the world around them
• Serve as a customer escalation point for the team on the sales floor when management isn’t present
• Lead & execute large events within the dedicated space by creating immersive experiences with the attendees
• Perform day-to-day operations, including but not limited to: opening & closing procedures & maintaining interactive customer displays
• Achieve all goals & key performance indicators; in partnership with the Retail Manager, develop action plans when targets are not met
• Other duties as assigned by management

Requirements

• High School Diploma or equivalent
• 2+ years of customer-facing experience in premium retail
• Proven experience in presentation, public speaking, and/or storytelling
• Familiar with AR/VR technology
• Must have reliable transportation to get to and from work on time
• Flexible availability; available to work weekends

Skills

• Extremely strong interpersonal communication, soft skills, written, verbal & on camera
• Ability to leverage advanced customer service & industry-related experience to train team members
• Results and detail-oriented
• Extremely tech-savvy and passionate about technology
• Ability to ask effective questions and be an active listener
• High level of initiative and self-motivation with a continued drive to learn
• Strong problem-solving and conflict resolution skills
• Able to work well both in a team environment

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly talk, sit, stand, walk, & bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 pounds
• Occasionally lift and carry up to 50 pounds
• Continuous hand/eye coordination and fine manipulation

Pay

USD $33.00/Hr.

Benefits

• Weekly pay schedule and early wage access - get paid when you need it!
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Meals provided
• Free client product throughout your employment
• Free on-site parking - Select locations within the Bay area may also have access to a free shuttle (routes available upon request)
• BDS Employee discount program
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees