Meta Lab Senior Retail Experience Expert

About the role

Join our Meta Store Retail team at the Wynn Resort as we bring Smart Wearables and Meta Quest mixed reality experiences to life! As a Senior Experience Expert, you are focused on creating the best in-store customer experience through immersive, hands-on demos of AR & VR products and educating customers. You will be the lead person on all large-scale events. You will train new hires in collaboration with the Retail Manager. Our ideal candidate is a tech-savvy leader with high attention to detail, exemplary communication skills, natural problem-solving abilities, and must have completely open and flexible availability.

Responsibilities

• Be a subject matter expert! Fully understand the features & benefits of our client’s products, including accessories
• Demonstrate AR/VR products to customers and influence how they play, learn & experience the world around them
• Serve as a customer escalation point for the team on the sales floor when management isn’t present
• Lead & execute large events within the dedicated space by creating immersive experiences with the attendees
• Perform day-to-day operations, including but not limited to; opening & closing procedures & maintain interactive customer displays
• Achieve all goals & key performance indicators; in partnership with the Retail Manager, develop action plans when targets are not met
• Other duties as assigned by management

Requirements

• High School Diploma or equivalent
• 2+ years of customer-facing experience in premium retail
• Proven experience in presentation, public speaking, and/or storytelling
• Familiar with AR/VR technology

Skills

• Extremely strong interpersonal communication, soft skills, written, verbal & on camera
• Ability to leverage advanced customer service & industry-related experience to train team members
• Must be results and detail-oriented
• Must be extremely tech-savvy and passionate about technology
• Ability to ask effective questions and be an active listener
• High level of initiative and self-motivation with a continued drive to learn
• Strong problem-solving and conflict resolution skills
• Able to work well both in a team environment
• Must have reliable transportation to get to and from work on time
• Flexible availability; available to work weekends

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly talk, sit, stand, walk, & bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 pounds
• Occasionally lift and carry up to 50 pounds
• Continuous hand/eye coordination and fine manipulation

Pay

Minimum Pay: USD $29.00/Hr. Maximum Pay: USD $33.00/Hr. Weekly pay schedule with early wage access.

Benefits

• Health and wellness benefits plans
• Paid time off and holidays
• Paid training
• 401(k) with employer matching
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees