Meta Lab Assistant Store Manager

Meta Lab Retail is transforming how people connect with technology in high-traffic, premium shopping environments. Our team brings Meta Smart Glasses and Quest mixed-reality experiences to life through interactive demos and engaging, hands-on customer moments.

About the role

As the Assistant Manager, you’ll partner closely with the Store Manager to support and develop a high-performing retail team while keeping daily operations running smoothly. You’ll help coach the team, maintain strong operational flow, and look for opportunities to improve processes and performance. You’ll also play a key part in supporting hands-on demos that help customers explore our wearable and mixed-reality products and see how they fit into their lives—bringing the Meta brand to life through an engaging and immersive in-store experience.

Responsibilities

• Manage the overall operation of the location, including but not limited to, opening and closing, inventory management, logistics, retail technology, Point of Sale, cash handling, and weekly and daily report outs on operational performance
• Develop and execute various operational strategies to streamline processes within the retail store
• Be the boots on the ground in partnership with Meta’s tech team to ensure all customer experiences are working correctly and maintained
• Support the Retail Manager in performance management of the team
• Lead person when the Store Director is not present
• Expert in our client’s industry-leading products sold in the retail store
• Other tasks as assigned by management

Requirements

Experience and Education

• High School Diploma or equivalent required
• 3+ years of retail management experience required
• 3+ years customer-facing experience in retail required

Skills and Attributes

• Exemplary interpersonal communication skills including soft, written, verbal, and conflict resolution
• Ability to build and foster business relationships at multiple levels and independently
• Ability to show patience, tact, and remain calm under pressure
• High level of initiative and self-motivation with a continued drive to learn
• Strong time management and organizational skills
• Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision making
• Fluent in Google Workspace Suite & Office 365 including Outlook, Excel & PowerPoint
• Flexible availability with the ability to be on-call as needed

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Engaging with customers while talking, standing, walking, and conducting demos of our client’s product which includes repetitive use of hands, arms, legs, and grasping
• Frequently lift and carry up to 25 pounds
• Occasionally lift and carry up to 50 pounds
• Continuous hand/eye coordination and fine manipulation
• Ability to work comfortably with a variety of lighting conditions, including occasional flashing or contrasting light patterns

Pay

Minimum Pay USD $75,000.00/Yr. Maximum Pay USD $82,000.00/Yr.

Benefits

• Biweekly pay plus retention bonus
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees