Messaging Administrator

Date: Sep 11, 2026 | Location: Austin, TX 78751

About the role

Serves as a senior technical specialist responsible for the administration, maintenance, and optimization of HHSC Enterprise Messaging and Collaboration systems. Oversees system implementations, change management, disaster recovery, performance monitoring, and service availability. Collaborates with internal IT teams, vendors, and service providers to implement and support messaging, mobility, and collaboration technologies, and acts as an escalation point for enterprise support operations.

Essential Job Functions

• Perform advanced administration, maintenance, monitoring, and analysis of enterprise messaging and collaboration systems to ensure compliance with standards, policies, SLAs, and performance expectations (25%).
• Review system plans and coordinate implementations, managing deployments, change management, disaster recovery planning/testing, performance optimization, incident support, training, automation, and business continuity (25%).
• Develop and implement strategic and tactical plans for collaboration and mobility technologies, providing technical leadership and resolving complex issues (10%).
• Conduct studies and assessments of system utilization and performance to identify improvement opportunities (10%).
• Partner with the HHS Information Security Office to develop requirements and implement email security controls, spam mitigation, phishing remediation, malware response, and security event management (15%).
• Serve as senior escalation point and technical support resource for HHS agencies, business units, and service desks, participating in a 24 × 7 on‑call rotation (15%).
• Manage applications hosted on, integrated with, or dependent upon enterprise messaging and collaboration technologies, ensuring they are maintained, secured, and aligned with standards (20%).

Knowledge, Skills, and Abilities

• Enterprise Messaging and Collaboration platforms (Microsoft 365, Exchange Online, Microsoft Teams).
• System administration, maintenance, monitoring, and performance management principles.
• IT service management, SLAs, and vendor management practices.
• Change management, disaster recovery, business continuity, and system availability methodologies.
• Information security principles, email security controls, spam filtering, phishing mitigation, and malware protection.
• Mobile Device Management (MDM) technologies and mobile administration concepts.
• SMTP services, messaging protocols, and enterprise communications infrastructure.
• Systems analysis, planning, and implementation methodologies.
• Ability to maintain security and integrity of critical infrastructure while complying with national security and foreign ownership regulations.
• Administering, maintaining, and troubleshooting enterprise messaging and collaboration systems.
• Analyzing system performance metrics and identifying improvement opportunities.
• Planning, coordinating, and implementing complex technology deployments and upgrades.
• Diagnosing and resolving technical issues in enterprise environments.
• Developing strategic and tactical technology plans.
• Collaborating with internal stakeholders, vendors, and professional services organizations.
• Managing security incidents (phishing, malware, spam).
• Automating administrative processes and improving operational efficiency.
• Providing advanced technical support and escalation management.
• Preparing recommendations, reports, and technical documentation.
• Analyzing complex technical environments and recommending effective solutions.
• Leading system implementation efforts and coordinating activities across multiple teams.
• Ensuring high availability, reliability, and security of enterprise messaging services.
• Translating business requirements into technical solutions.
• Managing multiple priorities and projects simultaneously.
• Communicating technical concepts effectively to technical and non‑technical audiences.
• Establishing and maintaining productive relationships with customers, vendors, and IT teams.
• Providing 24 × 7 operational support in a mission‑critical environment.
• Exercising independent judgment in analyzing, planning, and implementing enterprise technology solutions.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, Computer Engineering, or a related field (or equivalent experience on a year‑for‑year basis).
• Minimum of five (5) years of experience administering, maintaining, and supporting enterprise messaging and collaboration platforms (preferred).
• Required experience administering Microsoft 365 and Exchange Online environments, including email administration, collaboration services, and messaging infrastructure.
• Required experience implementing and supporting enterprise technology solutions, including deployments, upgrades, change management, and disaster recovery activities.
• Preferred experience in government, healthcare, or other highly regulated environments.
• Preferred experience troubleshooting and resolving complex technical issues in large‑scale enterprise environments.

Preferred Certifications

• MS‑900 Microsoft 365 Fundamentals
• SC‑900 Microsoft Security, Compliance, and Identity Fundamentals
• AB‑900 Microsoft 365 Copilot and Agent Administration Fundamentals
• MS‑700 Teams Administrator Associate
• MS‑102 Microsoft 365 Administrator Expert
• AZ‑104 Microsoft Azure Administrator

Benefits

• 100% paid employee health insurance for full‑time eligible employees
• Defined benefit pension plan
• Generous time‑off benefits
• Numerous opportunities for career advancement
• Additional benefits detailed on the “Benefits of Working at HHS” webpage

Pay

Salary range: $5,797.66 – $9,508.25 per month (pay frequency: monthly). Salary group: TEXAS‑B‑25. Position is exempt.

Schedule

• Shift: Day (additional on‑call rotation 24 × 7)
• Telework: Eligible (subject to state and agency policies and supervisor discretion)
• Travel: Up to 5%