Communications Administrator

UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City. Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases.

Schedule

Full Time, Rotating shifts: 2:30pm–11:00pm and 10:00pm–7:00am

Responsibilities

• Receive requests for service using a customer service orientation and perform call center and emergency communications functions, including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts, and construction requests.
• Investigate and communicate the status of requests to customers.
• Provide administrative support for relevant departments to address outstanding issues.
• Research, collect, and prepare data for processing, spreadsheet applications, and data management.

Requirements

• High School Diploma or equivalent (GED) is required.
• Five years of work experience in a multi-task environment, including:
  • Two years performing administrative duties.
  • Two years performing customer service duties.
• Familiarity with medical terminology is preferred.
• Experience in a healthcare environment, maintenance work order management, and/or dispatching for security or emergency response is preferred.