Merchant Specialist - Phoenix

Responsibilities

• Leverage consultative sales process and knowledge of various industries (including but not limited to healthcare, retail, restaurant) to identify clients' needs
• Recommend solutions that meet clients' needs with a focus on more complex opportunities and solutions
• Achieve sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements
• Build meaningful relationships and collaborate with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security
• Identify opportunities proactively and develop a pipeline for sales opportunities with internal partners and clients
• Act as a champion for clients by connecting expertise across the company to help them achieve their goals
• Independently identify sales opportunities from the bank’s portfolio of clients

Qualifications

• Deep understanding of the client’s payments ecosystem and the ability to consult them on ways to integrate and leverage our suite of solutions effectively
• Knowledge of both the proprietary Bank of America Merchant Services platform as well as the Fiserv Clover platform
• Field-based role requiring travel to in-person meetings with clients, internal partners, and leaders within the firm
• All sales administration functions, including developing and maintaining a strong pipeline, pre-call planning, client needs assessments, preparation and presentation of product proposals, price/cost analysis, submission of implementation documentation, ongoing client relationship management, and contract renewals