Sales Specialist- Phoenix Market

About Us

Brookdale is recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. We offer a supportive environment where you can become your best possible self. With 589 communities nationwide as of November 30, 2025, Brookdale provides opportunities for career growth through professional development, health and wellness programs, and extensive corporate support including a robust training program. We emphasize gracious hospitality, a home-like feel, and engaging events for residents and their families, while leading in clinical care.

Responsibilities

• Generate high-volume recurring streams of new move-in revenue for assigned Brookdale communities experiencing non-exempt sales associate vacancies.
• Prioritize outperformance of budgeted sales goals and community revenue targets by efficiently performing all processes and tasks required to close sales.
• Represent the ideal Brookdale sales professional and promote a mission-driven sales culture.
• Apply insights from one community to optimize sales in subsequent assignments, traveling to communities within a specified geographic area (assignments vary in length and may change with little notice).
• Drive rapid occupancy growth and prioritize rate integrity by conducting high-quality daily phone and in-person sales calls that convert to move-ins.
• Maintain working knowledge of and manage all relevant sales-specific software programs and Customer Relationship Management systems to generate high move-in volume, including accurate data entry and periodic database cleanup.
• Communicate current product information (availability, pricing, concessions) to community associates daily and as needed, and attend daily stand-up meetings.
• Maintain current knowledge of relevant competition in assigned markets.
• Provide accurate and timely move-in forecasts as requested.
• Communicate incoming residents’ needs and preferences to the Executive Director or appropriate associates to enhance customer satisfaction upon move-in.
• Foster a positive image of assigned communities and the Brookdale brand with all customers, residents, associates, and professional/volunteer influencers.

This job description represents an overview of responsibilities; an associate should perform all duties as assigned by their supervisor.

Requirements

• Bachelor’s degree in marketing, business, or related field and one to two years of experience. Additional years of related work experience may substitute for the education requirement on a year-for-year basis up to four years.
• Valid driver’s license and frequent car and/or air travel as needed for short-term strategic assignments within a specified geographic area.

Skills

• Extensive knowledge of sales and marketing principles, including strategy, tactics, techniques, and control systems.
• Knowledge of Medicare and Medicaid regulations and state regulations impacting service delivery.
• Proficiency in operating smartphones, personal computers, and related software.
• Ability to manage time, tasks, and projects in a dynamic environment.
• Strong interpersonal skills to build trust, assess customer needs, and work effectively with diverse personalities.
• Excellent verbal and written communication skills.

Physical Demands and Working Conditions

• Standing, walking, sitting, and use of hands/fingers to handle or feel.
• Reaching with hands and arms; stooping, kneeling, crouching, or crawling.
• Ability to talk, hear, and lift up to 25 pounds.
• Vision requirements for the role.
• Interaction with co-workers, residents, or vendors.
• Occasional weekend, evening, or night work to ensure shift coverage.
• Frequent travel required.

Benefits

• Part- and Full-Time Benefits Eligibility:
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Associate assistance program.
  • Employee discounts and referral program.
  • Early access to earned wages for hourly associates (outside of CA).
  • Optional voluntary benefits including ID theft protection and pet insurance.
• Full-Time Only Benefits Eligibility:
  • Paid time off and paid holidays.
  • Company-provided life insurance.
  • Adoption benefit.
  • Short- and long-term disability.
  • Flexible Spending Accounts and Health Savings Account.
  • Optional life and dependent life insurance.
  • Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and legal plan.
  • Tuition reimbursement.

Base pay is determined by applicant’s skills and experience. Full-time associates are eligible for an annual bonus incentive. Temporary associates are not benefits-eligible but may participate in the company’s 401(k) program.

Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725 (less applicable taxes and withholding), for qualified associates who have been with the company for at least a year.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.