Merchandising Service Manager

About the role

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers.

Responsibilities

• Schedules Merchandising Service team and manages resources to drive efficient project execution in fulfillment of the overall Merchandising Service strategy.
• Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time).
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and creates tailored development plans by analyzing metrics and individual strengths, weaknesses, and needs.
• Handles disciplinary actions and proactively partners with HR business partner.
• Manages project, travel, display, fixture expenses, and weekly payroll.
• Identifies and resolves project and/or store-level issues using available resources.
• Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams.
• Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate.
• Leads team to merchandise live goods in garden centers.
• Leads teams ranging from 11-21 people.
• Collaborates with Field Project managers on large third-party labor projects when needed.
• Provides SMART customer service through daily execution of Lowe’s customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by guiding them through projects.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Supports those that directly help customers by providing the tools and resources needed.
• Leads daily price change execution, audit, and update of price labels inside and outside the store.
• Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram.
• Confirms that all signage, reorder stickers, pricing, and product information is accurate.
• Ensures all product displays, resets, and bay integrity efforts are completed according to Lowe’s specifications, planograms, and merchandising and safety standards.
• Collaborates with receiving departments to establish or revise the staging process for reset product and product support materials.
• Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping.
• Oversees the proper processing of damaged products.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to regular job duties, including top stock safety, reinstalling safety cables, use of aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operates store equipment as needed (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• Maintains point-of-sale signage, including bin plus beam label stock, ensuring all bin locators are placed and price changes are activated.
• Follows state-specific guidelines on price changes (Pricing Policy SF-06).

Requirements

• High school diploma or GED (General Studies or equivalent years of experience in lieu of education requirement, if applicable).
• 2 years of customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe’s store experience).
• 1 year of experience as a team lead or leading others in an informal capacity.

Preferred Qualifications

• Supervisory experience including coaching/training and evaluating the performance of direct reports.
• Merchandising experience including reading planograms, setting up, and tearing down displays.
• Experience operating power equipment such as lifts, order pickers, and similar equipment.

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.