Merchandising Lead

About the role

Provides member service by acknowledging members, identifying member needs, offering guidance and support regarding self-service technology, assisting with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.

Assists management with supervising associates in assigned areas by delegating duties, communicating goals and feedback, training on processes and procedures, providing direction on member service approaches, ensuring resolution of member complaints, and supporting company policies including the Open Door Policy. Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Receives and stocks supplies and merchandise from distribution centers and vendors, organizes and maintains the sales floor using equipment, and completes required documentation.

Ensures facility safety by conducting safety sweeps, following procedures for forklift spotting, handling and disposing of hazardous materials, adhering to company steel standard guidelines, and reporting unsafe situations to management.

Maintains the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink items.

Monitors food and merchandise quality through product rotation, code dating, recalls, and adherence to sanitation standards. Oversees the picking and staging of club pickup orders according to company policy.

Develops, communicates, and implements processes to meet business needs by collaborating with managers, coworkers, customers, and partners, analyzing information, monitoring progress, and addressing improvement opportunities.

Demonstrates and promotes compliance with company policies, procedures, and standards of ethics and integrity by guiding and modeling application, implementing action plans, and assisting with ethical and compliance issues.

Leads and participates in teams by sharing resources, determining customer needs, coordinating work assignments, providing feedback, and adapting to change.

Responsibilities

• Embraces differences in people, cultures, ideas, and experiences to create an inclusive workplace where associates feel seen, supported, and connected.
• Builds strong and trusting relationships, communicates with impact, and motivates and influences others.
• Strengthens the team by mentoring, recognizing contributions, and celebrating accomplishments.
• Maintains high standards of integrity, ethics, and compliance, modeling Walmart values and holding oneself and others accountable.
• Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Acts selflessly, demonstrating humility, self-awareness, fairness, and transparency.
• Delivers results while prioritizing the customer, making decisions based on reliable information, and balancing short- and long-term priorities.
• Displays curiosity and a desire to learn, takes calculated risks, and drives continuous improvement.
• Supports others through change and embraces new technologies and skills.

Requirements

• Must be 18 years of age or older.
• 6 months of retail experience and 6 months of customer service experience.

Preferred Qualifications

• Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO for vacation, sick leave, holidays, or other purposes, meeting or exceeding paid sick leave laws where applicable.
• Additional benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage for the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.