Merchandising Lead

About the role

Provides member service by acknowledging the member and identifying member needs, offering guidance and support regarding self-service technology, assisting with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.

Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction on member service approaches, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor using equipment, merchandising, and completing required documentation.
• Maintains facility safety according to company policies by conducting safety sweeps, following procedures for forklift spotting and hazardous materials handling, adhering to steel standard guidelines, and reporting unsafe situations.
• Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning the area, stocking and arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink, and securing fragile or high-shrink items.
• Monitors food and merchandise quality by ensuring product rotation, code dating, adherence to sanitation standards, and proper merchandising, stocking, zoning, and cleaning of all departments.
• Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy.
• Develops, communicates, and implements processes to meet business needs by collaborating with managers, coworkers, customers, and partners; analyzing information; monitoring progress; and addressing improvement opportunities.
• Demonstrates and promotes compliance with company policies, procedures, and standards of ethics and integrity by guiding and modeling application in business processes, using the Open Door Policy, and assisting with ethical and compliance issues.
• Leads and participates in teams by sharing resources, determining customer needs, coordinating work assignments, providing feedback, and helping others adapt to change.
• Embraces diversity by creating an inclusive workplace, supporting associate growth, and recognizing contributions.
• Acts with integrity by maintaining high ethical standards, modeling company values, and supporting sustainability goals.
• Serves customers and members by delivering results, making informed decisions, and balancing priorities.
• Strives for excellence by pursuing continuous improvement, embracing new technologies, and supporting others through change.

Requirements

• Must be 18 years of age or older.
• 6 months of retail experience AND 6 months of customer service experience.

Preferred Qualifications

• Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums ranging from $0.35 to $3.00 per hour may apply based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

11460 Royall Cotton Road, Wake Forest, NC 27587-0000, United States of America.