Jobs · Customer Service · North Carolina

Merchandising ASM

Lowe's Companies, Inc. · Statesville, NC · 1 mo ago
Customer Service$86/hrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes "What You Will Do", "What We're Looking For", "Minimum Qualifications", "Preferred Qualifications", "About Lowe’s". Also "Travel Requirements" and "Salaried: Generally scheduled for 48 hours..." etc. We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. We must not repeat job title as heading. No Job ID. Remove boilerplate (EEO, etc). Also remove application instructions (none). Remove duplicated lines. We need to preserve all substantive info. We need to decide which sections to use. - About the role: could contain description of role (What You Will Do). Could be "About the role" heading with prose summarizing role. - Responsibilities: list of duties from "What You Will Do". Use
  • . - Requirements: maybe Minimum Qualifications. - Qualifications: maybe Preferred Qualifications. - Skills: maybe list of skills like Microsoft Office, etc. - Benefits: not provided (only link to benefits). The posting says "For information regarding our benefit programs and eligibility, please visit ..." That's not specific benefit details, so we should NOT create Benefits section because no specific content. - Pay: posting says "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's vague; we should not create Pay section because it's not specific (commensurate with experience). The rule: never emit a heading followed by filler/placeholder text like "commensurate with experience", "not specified", "N/A", "varies", "TBD". So we should omit Pay. - Schedule: posting says "Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business. Requires morning, afternoon and evening availability any day of the week." That's specific schedule info. So we can create Schedule section with that info. Also Travel Requirements: "Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores." That's specific; could be part of About the role or maybe a separate section? Not in allowed headings; we could incorporate into About the role or Responsibilities. Probably include in About the role. Also "Physical ability to perform tasks..." etc is part of Minimum Qualifications? Actually it's under "What We're Looking For". Could be part of Requirements. We need to preserve all substantive info. So we need to include details like: - Anticipating customer flow... - Planning for spikes... - Conducting safety walks... - Leading team... - Accountable for achieving sales and margin goals... - Providing full leadership over store at times. - Collaborate with peers... - Rotate through Specialty and Operations assignments... - Travel: occasional travel. Also schedule: 48 hours, morning/afternoon/evening any day. Physical ability: prolonged standing, sitting, lift 25 lbs min, may lift over 25 lbs with/without assistance. Minimum Qualifications: - 2 years experience leading associates in retail. - 3 years experience in fast-paced cross-functional. - 1 year experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas. - Experience using Microsoft Office Suite. - Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications: - Bachelor's degree in related field. - 5 years experience leading service associates in retail or consumer service. - 3 years experience performing manager-on-duty responsibilities (same as above? duplicate but okay). - Experience working in home improvement retail sector. - Broad knowledge of interior/exterior product categories (list). - Experience working with store computer systems (list). - If state/local requires salesperson license, must be licensed or pass exam within 60 days. About Lowe’s: description of company. We need to output HTML fragment only. We'll structure:

    About the role

    ... maybe combine What You Will Do and travel etc. But we also have Responsibilities section separate. Better: About the role: brief overview of role purpose. Responsibilities: list of duties. Let's craft: About the role: The Merchandising Assistant Store Manager ensures customer service, store safety, stocking, leads team, drives sales/margin, operational efficiency, collaborates with leadership, may provide full store leadership, rotates for cross-training, occasional travel. Responsibilities:

      with each duty. Requirements: Minimum Qualifications as
        . Qualifications: Preferred Qualifications as
          . Skills: maybe list of specific skills: Microsoft Office Suite, ability to obtain sales licensure, knowledge of product categories, experience with store computer systems (Project Tool, Genesis, M2O, Thin Client), etc. Could also include leadership, cross-functional, etc. But we can put those in Requirements/Qualifications. To avoid duplication, we can put skills like Microsoft Office Suite, product category knowledge, store computer systems. Schedule:

          with schedule info. We must not repeat job title as heading. We must not include boilerplate like EEO, equal opportunity, etc. Also remove "Starting rate of pay may vary..." (we omitted Pay). Also remove "For information regarding our benefit programs and eligibility, please visit ..." (we omitted Benefits). Also remove "Lowe’s is an equal opportunity employer..." etc. Also remove "About Lowe’s" maybe we can keep as About Lowe’s? Not in allowed headings; but we could incorporate into About the role? Actually About Lowe’s is company description; we could put under About the role? But the heading "About the role" is for role, not company. However we have no heading for company description allowed. Could we put it under About the role? Might be misrepresenting. But we could include company description in a

          under About the role? The instruction: "use

          for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not limited to? It says use

          for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should not add a heading for About Lowe’s. We could incorporate that info into About the role section as a brief note about the company. But that might be mixing. However we need to preserve all substantive information; we can include the Lowe’s description in a

          under About the role (maybe as a separate paragraph). That would preserve it. Alternatively we could omit the Lowe’s description? That would lose substantive info. So we should include it somewhere. Thus About the role section will contain both role overview and company overview. Now we need to ensure we don't include filler like "commensurate with experience". We avoided Pay. Now produce HTML. Let's draft:

          About the role

          The Merchandising Assistant Store Manager at Lowe’s is responsible for delivering quality customer service while maintaining a clean, safe, and well‑stocked store. This role leads a team of associates, anticipates customer flow and work demand, plans for sales spikes, conducts safety walks, coaches associates on safe work practices, and ensures achievement of sales and margin goals. The manager may provide full store leadership, collaborates with the store leadership team, District Manager, and Area support, and may rotate through Specialty and Operations assignments for cross‑training. Occasional travel to meetings, trainings, or to support neighboring stores may be required. Lowe’s Companies, Inc. is a FORTUNE® 100 home improvement retailer with approximately 16 million weekly customer transactions, over $86 billion in FY 2025 sales, ~300,000 associates, and more than 1,700 stores, 530 branches, and 130 distribution centers headquartered in Mooresville, N.C.

          Responsibilities

          • Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
          • Planning for spikes in sales and ensuring the store has the in‑stock position to support the demand.
          • Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
          • Leading a team of associates to ensure customers receive exceptional service while shopping in a clean, safe, well‑stocked store.
          • Being accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in‑store experience.
          • Providing full leadership over the store at times.
          • Collaborating with peers on the store leadership team, the District Manager, and Area support staff to assess customer needs and develop methods for achieving service, sales, and operational objectives.
          • Rotating through Specialty and Operations assignments for cross‑training and development.

          Requirements

          • Minimum of 2 years of experience leading associates in a retail environment.
          • Minimum of 3 years of experience working in a fast‑paced, cross‑functional work environment.
          • Minimum of 1 year of experience performing manager‑on‑duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
          • Experience using Microsoft Office Suite.
          • Ability to obtain any sales‑related licensure or registration required by law.

          Qualifications

          • Bachelor’s degree in a related field (preferred).
          • 5 years of experience leading service associates in a retail or consumer service industry (preferred).
          • 3 years of experience performing manager‑on‑duty responsibilities, including management of daily store operations and processes within and beyond assigned areas (preferred).
          • Experience working in the home improvement retail sector (preferred).
          • Broad knowledge of interior/exterior product categories such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing (preferred).
          • Experience working with store computer systems including Project Tool, Genesis, M2O, Thin Client, etc. (preferred).
          • If the state or local municipality requires a salesperson license for this position, must be licensed or pass the requisite licensing exam within sixty (60) days of starting employment (preferred).

          Skills

          • Proficiency with Microsoft Office Suite.
          • Knowledge of home improvement product categories (flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
          • Experience with store computer systems (Project Tool, Genesis, M2O, Thin Client).
          • Ability to obtain required sales licensure.
          • Strong leadership, cross‑functional collaboration, and scheduling abilities.

          Schedule

          Salaried position generally scheduled for 48 hours per week; additional hours may be required based on business needs. Requires morning, afternoon, and evening availability any day of the week.

          We should also include physical ability info? It's under What We're Looking For. Could be part of Requirements or Skills. It's substantive. We should include it somewhere. Perhaps add to Requirements as a bullet: "Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties; must be able to lift at least 25 pounds without assistance and may lift over 25 pounds with or without assistance." Add that to Requirements. Also we might add "Travel Requirements" as part of About the

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