Jobs · Customer Service · New Jersey

Merchandising ASM

Lowe's Companies, Inc. · Lumberton, NJ · 1 mo ago
Customer Service$62k–$104k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, navigation, cookie, etc. Must preserve all substantive info. We need to parse the posting. The posting includes: - "What You Will Do" section: description of duties. That's responsibilities. - Then bullet-like sentences: "As an Merchandising Assistant Store Manager, this means:" then list of duties. - Then "The Merchandising Assistant Store Manager leads a team..." etc. - Then "At times, the Merchandising Assistant Store Manager is expected to provide full leadership over the store." - Then "The Merchandising Assistant Store Manager collaborates with peers..." - Then "Furthermore, this individual may be asked to rotate through Specialty and Operations assignments..." - Then "Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores." - Then "What We're Looking For" heading. - Then "Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business. Requires morning, afternoon and evening availability any day of the week. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance." - Then "Minimum Qualifications What You Need To Succeed" list: bullet points. - Then "Preferred Qualifications" list. - Then "Pay Range: $62,000.00 - $104,000.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." - Then "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." - Then "Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)" then description of benefits. - Then "About Lowe’s" description. - Then repeated Pay Range again. We need to produce sections: About the role (maybe a brief description?), Responsibilities, Requirements (maybe Minimum Qualifications?), Qualifications (maybe Preferred?), Skills (maybe from qualifications?), Benefits, Pay, Schedule. We must not create sections with filler. Must include only if real content. We need to decide mapping: - About the role: Could be the introductory paragraph: "All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Merchandising Assistant Store Manager, this means: ..." Actually that's more responsibilities. But we can have an "About the role" summarizing the role: maybe the first paragraph before the list? The posting starts with "What You Will Do". There's no explicit "About the role". But we can create an About the role section using the first paragraph: "All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need." That's generic but maybe considered about the role. However we must not create filler. It's substantive? It's a description of the role's purpose. It's okay. - Responsibilities: The list of duties after "As an Merchandising Assistant Store Manager, this means:" plus subsequent sentences about leading team, achieving sales, collaborating, rotating assignments, travel requirements. - Requirements: Minimum Qualifications list. - Qualifications: Preferred Qualifications list. - Skills: Could be derived from qualifications like "Experience using Microsoft Office Suite", "Ability to obtain sales related licensure", "Experience working with store computer systems", etc. But we could also put those under Requirements or Qualifications. The instruction says use sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. Likely: - Requirements: Minimum Qualifications (must-haves). - Qualifications: Preferred Qualifications (nice-to-haves). - Skills: Specific skill items like "Experience using Microsoft Office Suite", "Ability to obtain sales related licensure", "Experience working with store computer systems", "Broad knowledge of interior/exterior product categories". But those are already in qualifications. Might be redundant. Perhaps we can put skills as a separate list derived from both minimum and preferred that are skill-based. But we must not invent or summarize away detail. We must preserve all substantive info. If we split, we need to ensure we don't lose any info. Could duplicate? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Duplicating is okay as long as we don't lose info. But we should avoid unnecessary duplication? Not prohibited. However we should aim for a few substantive sections over many thin ones. So maybe we combine Requirements and Qualifications into one section? But we have to follow the headings list; we can omit sections if no real content. So we could have only About the role, Responsibilities, Requirements (combining minimum and preferred), Benefits, Pay, Schedule. That would be fewer sections. But we need to decide if we need Qualifications and Skills separate. The instruction says "Prefer a few substantive sections over many thin ones." So we can omit Qualifications and Skills if we can fit their content into Requirements or elsewhere. However we must not lose the distinction between minimum and preferred? Not required to keep distinction; just preserve all info. So we can combine them into a single list under Requirements (or Qualifications). But we need to decide which heading to use. Since we have both minimum and preferred, we could put them under "Requirements" and label them as "Minimum Qualifications" and "Preferred Qualifications" inside the section as paragraphs or subheadings? But we cannot use headings other than h3 for section headings. Inside a section we can use

or

  • . We could have a

    Minimum Qualifications:

    then a
      . Then

      Preferred Qualifications:

      then another
        . That's acceptable. Similarly, Skills could be omitted if we incorporate skill details into those lists. Schedule: We have schedule info: "Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business. Requires morning, afternoon and evening availability any day of the week." That's schedule. Pay: Pay range. Benefits: The benefits description. About the role: maybe a short paragraph summarizing role purpose. Responsibilities: the duties. Now we need to strip boilerplate: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove the "About Lowe’s" corporate description? That's not boilerplate; it's substantive about company. Could be included under About the role? But About the role is about the role, not company. The "About Lowe’s" is company overview; maybe we could include it under About the role? But that might be considered not about the role. However we could keep it as a separate section? The instruction only lists specific headings; we cannot add other headings. So we must either incorporate that info into one of the allowed sections or drop it. The instruction says "Preserve ALL substantive information". The company overview is substantive. Where to put it? Could be part of "About the role"? Not really. Could be part of "Responsibilities"? No. Could be part of "Requirements"? No. Could be part of "Benefits"? No. Could be part of "Pay"? No. Could be part of "Schedule"? No. Could be part of "About the role"? Possibly we could treat "About the role" as also including company context. But the instruction says "use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It gives examples, not an exhaustive list? It says "use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So those are the allowed headings. We must not use other headings. So we need to fit company overview somewhere. Perhaps we can put it under "About the role" as a brief description of the role within Lowe's context. The first paragraph already mentions Lowe's associates. The company overview could be appended there. Thus About the role section could contain: "All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need." That preserves company info. Now Responsibilities: we need to capture all duty sentences. Let's extract: - Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed. - Planning for spikes in sales and ensuring the store has the in-stock position to support the demand. - Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices. - The Merchandising Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. - The Merchandising Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience. - At times, the Merchandising Assistant Store Manager is expected to provide full leadership over the store. - The Merchandising Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. - Furthermore, this individual may be asked to rotate through Specialty and Operations assignments for the purpose of cross-training and development. - Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. We should keep them as list items. Now Requirements (combined minimum and preferred). Let's list all: Minimum Qualifications: - 2 years of experience leading associates in a retail environment. - 3 years of experience working in a fast-paced, cross-functional work environment. - 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility. - Experience using Microsoft Office Suite. - Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications: - Bachelor's degree in related field. - 5 years of experience leading service associates in a retail or consumer service industry. - 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility. - Experience working in the home improvement retail sector. - Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing). - Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.). - If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60)

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