Merchandise Supervisor- Regent Bank Amphitheater

About the role

Built for the music, and the moment. A new 12,500-capacity multi-seasonal, multi-configuration omni-content entertainment destination bringing world-class live music, premium immersive experiences, and elevated hospitality. The Merchandise Supervisor oversees Merchandise operations by supporting and training the Merchandise Vendors. This position is considered an Hourly/Seasonal/Part-Time Employee.

Responsibilities

• Hold pre-shift meetings to ensure that the team is aware of the day's tasks and any other miscellaneous information to ensure successful operations.
• Act as a concierge resource for all guests, with high knowledge of the surrounding areas.
• Train Merchandise Vendors in their role, helping to develop a team of customer service focused professionals.
• Ensure everything operates smoothly in the manager's absence and that all customer relations issues are handled effectively.
• Ensure all stands are selling everything that the tour has supplied and set up stands to Tour Managers' expectations.
• Ensure all team members follow the uniform guidelines provided by the client.
• Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner.
• Complete monthly safety inspections and file incident and injury reports as required.
• May become an approved driver and transport product to selling locations.
• Receive concert merchandise from tour representative and secure merchandise in storage container from mail carriers.
• Count concert merchandise in and out with tour manager and then again with all associates.
• Collect and compile daily sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs.
• Ensure cleanliness and a pleasant store atmosphere at all times.

To meet our commitments, job duties may change, or new ones may be assigned without formal notice.

Qualifications

• Previous retail experience preferred.
• Previous supervisor experience preferred.
• Mathematical skills required to facilitate sales reports and audits.
• Must provide proof of having earned a responsible alcohol training and certification program where applicable.
• Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays.
• Must be well groomed and always maintain an elevated level of professionalism.
• Must have a valid driver's license.
• Work may involve exposure to unusual elements and extreme temperatures.
• Physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
• May require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.