In-seat Supervisor- Regent Bank Amphitheater

About the role

Built for the music, and the moment. A new 12,500-capacity multi-seasonal, multi-configuration omni-content entertainment destination bringing world-class live music, premium immersive experiences, and elevated hospitality. The In-seat Supervisor is charged with setting the bar high and keeping it there. You are responsible for overseeing, directing, and assisting employees to serve our in-seat guests with fantastic customer service and a high attention to detail. Our ideal candidate is an individual who can work independently with little supervision and communicate swiftly and consistently with their team and leadership. Making a lasting impression on our guests and ensuring that a five-star, white-gloved experience is made. Ability to work evenings, holidays and special events is required. This role is an hourly/part-time/seasonal position.

Responsibilities

• Assists General Manager and Concessions Manager in directing daily operations of the In-seat areas
• Maintains food production that ensures all food items are served per menu specifications in a safe and appropriate manner following Aramark policies and procedures
• Ensure that food items are stored in a safe, organized, and hazard-free environment
• Maintain all serving schedules; ensuring all ordered food makes it to the suites at its scheduled time
• Maintain a sanitary department following health and safety codes and regulations
• May prepare orders as needed to ensure accurate production for location
• Must be willing to learn and operate point of sale technology
• Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork
• Train/mentor other food service workers
• Ensure all food safety/temperature logs are completed with appropriate corrective action, as necessary
• Perform other duties as requested by the General Manager and/or Concessions Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program
• Must fill in for absent employees at location, as necessary
• Maintain knowledge of in-seat operations and confirm they are prepared and delivered on time
• Maintain communication with staff (including office staff, e-mail, phone calls, inter-office mail, etc.)
• Responsible for closing down each event
• Ensure compliance with safety policies, OSHA requirements, SDS standards, and emergency procedures
• Use all required safety equipment and personal protective equipment (PPE) and annotate when equipment is not operable
• Take appropriate measures to ensure the security of client and company assets
• Interact with clients, employees, vendors, customers, and guests about business-related activities and attend meetings, as required

Qualifications

• 21 years of age or older (Required)
• Ability to lift up to 25 lbs., frequent lifting and/or carrying objects weighing up to 25 lbs. (Required)
• Ability to push a cart that weighs up to 50 lbs. through doorways and over carpet (Required)
• Ability to stand on your feet for long periods of time (Required)
• Previous supervisory experience in a related field or function (Preferred)
• TEAM/ServSafe Alcohol Certification (Required) — will be trained and certified upon hire as needed
• ServSafe or Food Safety Certification equivalent (Required) — will be trained and certified upon hire as needed
• Ability to multi-task
• Ability to perform cash handling duties
• Ability to perform administrative duties
• Strong written and verbal communication skills (Preferred)
• Basic reading, writing and math skills
• Basic computer skills (Preferred)
• Work shifts that are 6–10 hours in length
• Physical demands including lifting, bending, pushing, pulling, and/or extended walking and standing
• May require uniforms and/or usage of PPE
• May be exposed to sun and other inclement weather (outdoor work possible)

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth.