Supervisor

About Lucky Strike

We are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the world. Our portfolio includes 360 upscale and traditional bowling centers, five expansive waterparks, a large amusement park in California, and 10 upscale Boomers Family Entertainment Centers in major markets. Starting from a single bowling center in 1997, we’ve redefined the industry and grown into a powerhouse with 14,000 associates and nearly $1.4 billion in annual revenue. Hospitality is our core, and we strive to deliver memorable experiences for every guest on every visit. When you join Lucky Strike, you become part of a team of passionate winners, with opportunities for sustained career growth. We seek only the most talented and committed managers, but the rewards for joining us are abundant.

About the Role

As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver the kind of guest experience that makes people want to return.

Responsibilities

• Own the floor on every shift, ensuring smooth service, happy guests, and an efficient team across bowling, arcade, food and beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth front-of-house (FOH) and back-of-house (BOH) operations throughout each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Requirements

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and working alongside your team.
• Basic financial awareness, including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability, including nights, weekends, and holidays.

Benefits

• Medical, dental, and vision plans to select from based on your needs.
• Wellness resources to support your personal wellness journey.
• 401(k) retirement plans.
• Employee Stock Purchase Program.
• Employee Assistance Program (EAP).
• Vacation and holidays.
• Performance-based incentives.
• Discounts on bowling, Boomer’s, and waterpark admissions, retail purchases, and events.

Lucky Strike Entertainment offers a competitive total rewards package. Incentives and benefit packages may vary depending on the position.