Merchandise Operations Specialist

About The PWHL

The Professional Women’s Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion — on and off the ice.

Position Summary

The Merchandise Operations Specialist serves as the Professional Women’s Hockey League’s on-site merchandise representative within their assigned market, acting as the primary liaison between the League Merchandise team and the local venue merchandise partner. This role is responsible for ensuring inventory accuracy, operational excellence, and consistent execution of league merchandising standards across venue, gameday, and community retail activations.

Key Duties & Responsibilities

• Serve as the primary merchandise liaison between the PWHL Merchandise team and the local venue retail partner;
• Manage inventory accuracy and replenishment across venue, storage, and event locations;
• Cook up merchandise readiness and execution for every home game;
• Partner with the Team Director and Merchandise Event Lead to plan and execute community merchandise activations;
• Maintain league visual merchandising and retail presentation standards.

Required Qualifications

• 2–4 years of experience in retail operations, inventory management, merchandising, sports, or live event operations;
• Strong understanding of inventory management principles, retail operations, and point-of-sale systems;
• Excellent communication and relationship-building abilities;
• Able to manage multiple priorities in a fast-paced, customer-focused environment;
• Able to regularly lift and move merchandise weighing up to 30 pounds.

Preferred Qualifications

• Experience in sports, entertainment, venue operations, or high-volume retail environments;
• Knowledge of visual merchandising and retail presentation standards;
• Experience executing community events or brand activations;
• Passion for women’s professional sports and growing the game through exceptional fan experiences and community engagement.

Flexibility & Travel

This is an on-site, in-person role. Candidate must be available to work evenings, weekends, holidays, and gamedays, including local travel for off-site merchandise and community events.

Pay

The pay range for this position is $21.00 to $27.00 per hour.

Benefits

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Schedule

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Qualifications

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Skills

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Benefits

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Application Instructions

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Equal Opportunity Employer

The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Background Check

A background check will be conducted once a successful candidate is identified.