Mercantile Hall Sales Manager

About the role

Join One of Southeast Wisconsin's Premier Event Venues At Mercantile Hall, we create memorable wedding and event experiences in a beautiful venue that combines urban style with small-town charm. We're looking for an experienced, results-driven Sales Manager who thrives on building relationships, closing deals, and achieving ambitious goals. This is not an event planning position. This is a true sales role for a professional who enjoys owning a pipeline, converting opportunities, and being directly responsible for revenue growth. You'll guide prospective couples and event clients through the sales journey, create exceptional first impressions, and help them envision their event at Mercantile Hall. If you have a proven history of exceeding sales goals and want to sell experiences that genuinely matter to people, we'd love to meet you.

Responsibilities

• Managing inbound leads and responding quickly and professionally
• Conducting engaging venue tours that inspire clients and drive urgency
• Building relationships through consultative selling
• Creating customized proposals and solutions for prospective clients
• Maintaining a healthy sales pipeline within our CRM
• Consistently following up to maximize conversion opportunities
• Achieving monthly and annual booking goals
• Developing referral relationships and business partnerships
• Partnering with marketing to improve lead quality and conversion
• Delivering an exceptional client experience from first contact through contract signing
• Consistently hit or exceed booking and revenue goals
• Maintain strong tour-to-booking conversion rates
• Build and manage a robust sales pipeline
• Accurately forecast future business
• Deliver an exceptional customer experience
• Take ownership of results and proactively solve problems

Requirements

• Proven success in a sales role with measurable results
• Strong closing and negotiation skills
• Ability to build trust and develop meaningful client relationships
• Excellent communication and presentation skills
• Experience managing a sales pipeline and CRM
• Self-motivated, accountable, and highly organized

Skills

• Wedding industry sales experience
• Venue, hospitality, catering, hotel, or event sales experience
• Experience selling high-value services, experiences, or luxury products
• A track record of exceeding revenue goals in a performance-driven environment

Pay

$70,000 base salary, up to $20,000 annual performance bonus, On-Target Earnings of $90,000.

Benefits

• Participation in our medical, dental, and health plans
• 401(k) + employer match
• Eligibility for our Unique Benefits Package
• Opportunity to directly influence venue growth and success
• Supportive, entrepreneurial culture
• Beautiful, high-demand venue with strong brand recognition
• Meaningful work helping clients celebrate life's most important moments