Mentor Technician

About the role

For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success.

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Mentor Technician, you will train new technicians in providing accurate, efficient service to customers through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers. Our Technicians ensure we are returning every traveler to the road better than they came!

Responsibilities

• Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
• Have extensive knowledge of the products we sell and the services we provide
• Diagnose wear conditions and together with TSA or Manager, makes recommendations to customers
• Complete repairs within their capabilities and as written
• Facilitate and train new hire technicians using a prescribed curriculum
• Partner with the management team to identify training opportunities for new hires
• Take an active role in encouraging training completion and compliance
• Understand and promote Truck Service Standard Services and specialized customer programs
• Follow safety guidelines and reports potentially unsafe situations caused by team members and/or customers

Requirements

• A dedicated individual who works well with others and is excited to be part of our team
• Good verbal and written communication skills
• Previous experience in repair or parts shop preferred
• A strong desire to mentor and train others
• Basic computer skills
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• A valid driver's license

Benefits

• Competitive wages
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training

Pay

Pay Range: $33.00 - $38.40 per hour. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills.

Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.