Mentor, Supportive Services (54049)

Responsibilities

• Perform Life Skill and Needs Assessments for all new tenants to evaluate basic needs that may interfere with maintaining stable housing and/or employment
• Conduct 1-on-1 sessions with tenants to ensure successful completion of service plan goals; empower tenants to utilize their strengths to meet any barriers to goal completion
• Work with other program staff to provide supportive services through a recovery-oriented, trauma-informed, and harm reduction approach
• Educate tenants about self-help techniques and processes
• Share effective coping strategies based on personal experience with tenants; develop and nurture existing coping strategies identified by tenants at initial intake meeting
• Maintain a strong supportive relationship with tenants through consistent communication via phone, text, email, and in-person meetings
• Participate in individual supervision, team meetings and case conferences to ensure holistic approach to service delivery
• Document all interactions with tenants in database and complete reports as required
• Help facilitate individualized services that meet the needs of tenant’s service plan and is future-oriented with a focus on independent living skills
• Collaborate with Education Coordinator to obtain and develop resource information for tenants that is relevant to every area of their service need
• Encourage tenant engagement in social services, recreational programming, group programming, and trips and gatherings
• Help instruct tenants in daily living skills, socialization skill enhancement, community building, and conflict resolution
• Refer tenants to community resources and other organizations; accompany tenants on visits to social services agencies, government offices, and/or other locations associated with completion of service plan goals, as need arises
• Coordinate the Tenant Advisory Group (TAG) and plan monthly meetings together with Director of Tenant Services; serve as program liaison during informal tenant gathering
• Work with tenant to create support networks that can help when they move into nonprogrammatic housing
• As part of the Tenant Services team, provide aftercare follow-up for tenants who move on from the program into more independent housing.
• Additional responsibilities may be added as position evolves

Skills

• Previously homeless and/or housed within the NYC shelter system or foster care
• Strong understanding and practice of peer support, recovery wellness and related services
• Dynamic, able to multi-task, problem solve, and work independently
• Team player and willing to work with a diverse population
• Trained in child development, mandated reporting, and family dynamics
• Trained in harm reduction and housing first services approaches
• Experience with evidence-based practices and/or evidence-informed services including, but not limited to:
  • Positive Youth Development
  • Recovery-Oriented and Trauma-Informed Case Management
  • Critical Time Intervention
• Must be able to travel and work evening and weekend hours
• Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds

Education and Experience

• Minimum of High School Diploma or equivalent; Associate degree preferred
• Some experience with community organizing and/or tenant organizing and planning preferred
• Experience or training in peer support