Mentor, Supportive Services (53974)

Essential Duties and Responsibilities

• Provide supportive services to individuals and/or families with children headed by young adults ages 18 to 25 years old.
• Serve as a Credible Messenger for residents and encourage completion of service plan goals through role modeling.
• Perform Life Skill and Needs Assessments for all new tenants to evaluate basic needs that may interfere with maintaining stable housing and/or employment.
• Conduct 1‑on‑1 sessions with tenants to ensure successful completion of service plan goals; empower tenants to utilize their strengths to meet any barriers to goal completion.
• Work with other program staff to provide supportive services through a recovery‑oriented, trauma‑informed, and harm reduction approach.
• Educate tenants about self‑help techniques and processes.
• Share effective coping strategies based on personal experience with tenants; develop and nurture existing coping strategies identified by tenants at the initial intake meeting.
• Maintain a strong supportive relationship with tenants through consistent communication via phone, text, email, and in‑person meetings.
• Participate in individual supervision, team meetings and case conferences to ensure a holistic approach to service delivery.
• Document all interactions with tenants in a database and complete reports as required.
• Help facilitate individualized services that meet the needs of the tenant’s service plan and are future‑oriented with a focus on independent living skills.
• Collaborate with the Education Coordinator to obtain and develop resource information for tenants that is relevant to every area of their service need.
• Encourage tenant engagement in social services, recreational programming, group programming, and trips and gatherings.
• Instruct tenants in daily living skills, socialization skill enhancement, community building, and conflict resolution.
• Refer tenants to community resources and other organizations; accompany tenants on visits to social services agencies, government offices, or other locations associated with completion of service plan goals, as needed.
• Coordinate the Tenant Advisory Group (TAG) and plan monthly meetings together with the Director of Tenant Services; serve as program liaison during informal tenant gatherings.
• Work with tenants to create support networks that can help when they move into non‑programmatic housing.
• Provide after‑care follow‑up for tenants who transition to more independent housing.
• Additional responsibilities may be added as the position evolves.
• Must be able to travel and work evening and weekend hours.

Competencies

• Previously homeless and/or housed within the NYC shelter system or foster care.
• Strong understanding and practice of peer support, recovery wellness, and related services.
• Dynamic, able to multi‑task, problem solve, and work independently.
• Team player and willing to work with a diverse population.
• Trained in child development, mandated reporting, and family dynamics.
• Trained in harm reduction and housing‑first service approaches.
• Experience with evidence‑based or evidence‑informed practices, including Positive Youth Development, Recovery‑Oriented and Trauma‑Informed Case Management, and Critical Time Intervention.
• Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds.

Education and Experience

• Minimum of a High School Diploma or equivalent; Associate degree preferred.
• Some experience with community organizing and/or tenant organizing and planning preferred.
• Experience or training in peer support.