Mental Health Worker

About the role

This position supports the MCCMH Customer Service Call Center. The regular schedule for this role is Monday through Thursday, 9:00 a.m. to 5:30 p.m., and Friday, 11:30 a.m. to 8:00 p.m. Evening work and holiday coverage (including Good Friday) are required. Following a four-week onsite training period, this position will transition to a fixed hybrid work schedule.

Under direction, provides telephone customer service and triage to individuals who call Macomb County Community Mental Health (MCCMH) for mental health, substance abuse and/or developmental disability services. Collects demographic information, verifies insurance, provides community resources and information related to MCCMH programs and services.

Responsibilities

• Gathers information to determine the appropriate course of action for the call
• Transfers calls to MCCMH Crisis Center, Managed Care Operations (MCO), and other related departments
• Provides information on walk in provider clinics
• Connects individuals to MCO for screening and access to services
• Completes triage screens per initial telephonic contact with individuals served
• Gathers and completes data entry of insurance information into electronic medical records (EMR)
• Meets established telephonic standards and benchmarks
• Conducts outreach calls
• Provides resources and referrals to community agencies
• Operates an automobile to perform assigned job functions
• Performs other duties as assigned

Requirements

• Possession of a high school diploma or a certificate of successful completion of the General Educational Development (GED) test
• One (1) year of experience in a mental health setting
• Possession of a valid Michigan driver's license and operable, insured automobile for authorized travel

Qualifications

• Associate's degree from an accredited college or university in a human services field (preferred)
• One (1) year of experience working in a hospital or behavioral health call center environment (preferred)

Skills

• Applicable computer applications including electronic medical record (EMR) systems
• Michigan Mental Health Code
• Insurance procedures and requirements
• Proficient in managing incoming and outgoing phone calls
• Using good professional judgment for the welfare and safety of our individuals served
• Excellent organizational skills with the ability to manage multiple priorities
• Excellent customer service
• Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate
• Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
• Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served
• Engage effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences
• Work in an environment which embraces the county's Dignity Campaign
• Effectively speak, write, and understand the English
• Effectively speak, write, and understand a language other than English is preferred
• Understand and carry out oral and/or written instructions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information

Benefits

• Medical, dental, and vision coverage with no monthly premium to employees for single, two (2) person or family coverage
• Health care, dental and vision benefits effective the first day of employment

Pay

$37,571.07 - $48,595.04