Mental Health Technician (MHT) - Intake

About the role

The Intake Technician is responsible for receiving, scheduling, and/or referring inquiry calls. The technician assists the Assessment & Referral Clinicians, Coordinators, and Directors with coordinating assessments and initiating intake paperwork and insurance information. The technician works to ensure a smooth transition into the admission process and assists in monitoring to ensure the patient's safety.

Requirements

• BA in mental health or significant related work experience is preferred; graduates from an accredited RN program are also preferred
• 1 year of experience in the intake or admissions process
• Successful completion of CPR/First Aid certification and CPI training within 90 days of employment before assisting with restraining procedures
• May be required to work overtime and flexible hours

Skills

• Operate a multi-function telephone set
• Operate computer terminal; input data into computer programs
• Maintain filing systems; maintain logs and records
• Coordinate and schedule assessments; operate photocopier; operate FAX machine
• Ability to interact with internal and external clients
• Flexible and adaptable to learning and understanding technology
• Highly analytical and detail-oriented with the ability to demonstrate command of details and to articulate those details at a higher level
• Strong written, oral, and interpersonal communication skills
• Highly self-motivated, directed, and proactive
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working both independently and in a team-oriented, collaborative environment
• Able to communicate effectively within the department and with members of interdisciplinary teams
• Proven analytical and problem-solving abilities

Benefits

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking
• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Pay

Full-time position with an expected compensation range of $17.00 to $19.00/hour, plus shift differentials.