Mental Health Technician

About the role

Sheridan Memorial Hospital is a top 13.6% ranked hospital in the U.S., recognized by the Centers for Medicare and Medicaid Services. We have over 850 dedicated employees and 100+ expert providers across 25 specialties, committed to providing exceptional, patient-centered care. Located in the stunning Big Horn Mountain foothills of northern Wyoming, our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to make a meaningful impact.

Responsibilities

• Creates a welcoming, respectful, and therapeutic environment for patients, families, visitors, and staff.
• Provides direct observation and supervision of behavioral health patients in accordance with physician orders, nursing direction, unit protocols, and patient safety requirements.
• Maintains awareness of patient location, behavior, emotional status, and safety concerns while promptly communicating changes in condition to nursing staff.
• Assists in establishing and maintaining a safe, structured, and therapeutic milieu within the crisis stabilization and inpatient behavioral health setting.
• Utilizes trauma-informed care principles and therapeutic communication techniques in all patient interactions.
• Supports patients with activities of daily living, meals, hygiene, unit orientation, and therapeutic activities as appropriate to patient condition and level of care.
• Aids in admission, discharge, transfer, and room preparation processes.
• Participates in patient rounding, safety checks, environmental checks, contraband searches, and ligature risk reduction procedures according to department policy.
• Maintains patient belongings inventory and documentation processes in accordance with regulatory and safety requirements.
• Maintains patient dignity, privacy, confidentiality, and emotional safety during all care interactions.
• Facilitates or assists with therapeutic, recreational, and psychoeducational group activities as directed.
• Maintains accurate and timely documentation in the electronic medical record according to department standards.
• Assists with obtaining routine vital signs, specimen collection, weights, and other patient care tasks within scope of training and organizational policy.
• Maintains a clean, organized, and safe unit environment.
• Observes infection prevention and control practices and appropriate use of personal protective equipment.
• Demonstrates professional communication and collaboration with providers, nursing staff, peers, patients, families, law enforcement, EMS, and community partners.
• Supports patient flow and operational workflows within the behavioral health program.
• Conducts all activities in accordance with Sheridan Memorial Hospital mission, values, policies, EMTALA requirements, CMS Conditions of Participation, Joint Commission standards, HIPAA privacy and security requirements, and all behavioral health regulatory expectations.

Requirements

• High school diploma or general equivalency diploma (GED) preferred.
• Current unrestricted Wyoming Certified Nurse Assistant (CNA) License or Associate degree or college coursework in psychology, human services, social work, criminal justice, nursing, or related field, required.
• Minimum one year experience in behavioral health, healthcare, social services, emergency services, residential treatment, or related setting preferred.
• Current Basic Life Support (BLS), required.
• Central Registry, required.
• Completion de-escalation training is required within 1 year.

Qualifications

• Ability to effectively communicate in English, both reading and writing.
• Multi-line telephone knowledge.
• Computer knowledge.
• Ability to operate designated equipment as specified included computer keyboarding.
• Basic clerical training, including basic filing procedures (both numerically and alphabetically).
• Ability to work under pressure with time constraints.
• Basic knowledge of medical record content and sequence.
• Ability to function independently with minimal direction.

Skills

• Strong communication skills.
• Emotional intelligence.
• Professionalism.
• Calm and effective responses in high-stress situations.

Benefits

• Medical, Dental, and Vision Insurance.
• Low deductibles and out-of-pocket costs coverage begins the month after you start.
• Tuition Assistance: available after one year of employment.
• Retail Retirement Match: 6% match with full vesting after 3 years.
• Generous PTO and Sick Time.
• Employer-Paid Life Insurance.
• Short-Term Disability Coverage.
• Employee Assistance Program (EAP).

Pay

Details not specified.

Schedule

Details not specified.