Mental Health Receptionist

About the role

The Mental Health Receptionist at Lorenz Clinic serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. This is an administrative role with a significant relational impact, affecting the overall tone and flow of the clinic.

Responsibilities

• Prepare, organize, and maintain patient paperwork
• Copy, fax, and file documents as needed
• Maintain office supply inventory and place orders
• Keep reception and lobby areas clean, organized, and welcoming
• Monitor vendor services (e.g., water delivery, shredding service)
• Process and distribute incoming/outgoing mail and faxes
• Take and process credit card payments
• Score and file outcome measures in compliance with Department of Health protocols
• Maintain familiarity with health plan networks and basic insurance requirements
• Answer general and new patient phone calls
• Schedule new and existing patients using the EHR system
• Manage patient check-ins and notify clinicians of arrivals
• Handle confidential information with discretion
• Make collections calls for delinquent accounts
• Offer refreshments to clients when appropriate
• Respond calmly and supportively to client needs in a fast-paced setting
• Triage basic staff questions about clinic procedures
• Aid in onboarding tasks for new hires, as assigned
• Support special projects such as preparing new clinic spaces (e.g., deliveries, marketing materials)
• Use personal vehicle for occasional site errands (mileage reimbursed)
• Attend occasional team meetings or trainings outside regular hours or site
• Collaborate with other receptionists to provide coverage across locations if needed
• Report site repair needs and contribute to continuous process improvement

Requirements

• High School Diploma or GED required
• Bachelor's degree in psychology, social work, business, or related field preferred
• Minimum 1 year of experience in medical or mental health reception or administrative support
• Clean criminal background check (as required by law)