Mental Health Clerk

About the Role

NaphCare is hiring a Mental Health Clerk to join our team of medical professionals at the Bullock Correctional Facility in Union Springs, AL. As a Correctional Mental Health Clerk, you will work alongside correctional officers and other medical staff to provide essential administrative and clerical support within the facility’s mental health department, serving a diverse population with complex mental health and medical needs.

Responsibilities

• Maintain and organize patient health records, including initiating, updating, and managing files while ensuring accuracy and confidentiality.
• Coordinate and schedule mental health appointments (both on‑site and off‑site) and manage appointment books or calendars.
• Answer phones, take messages, direct calls to appropriate staff, and communicate with various departments, agencies, and individuals as needed.
• Assist with the coordination of care for patients, including referrals for specialty services, inpatient care, and discharge planning.
• Maintain patient databases, generate reports, and enter data into relevant systems such as electronic health records or spreadsheets.
• Perform general clerical tasks, including typing correspondence, filing documents, and ordering office supplies.
• Adhere to all security protocols and procedures within the correctional facility, including obtaining required security clearances.

Qualifications

• High school diploma or GED certificate.
• Experience in a medical office or healthcare setting, particularly with medical records or medical terminology (preferred).
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills; ability to adapt to less‑than‑pristine environments and manage stressful situations.
• Ability to maintain confidentiality of proprietary and confidential information and to adhere to a Code of Conduct and correctional healthcare policies, procedures, and legal requirements.
• Successful completion of the facility’s criminal background check and drug screening.
• Physical capability to stand for long periods, lift and move patients up to 50 lb, bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks such as CPR while maintaining balance and endurance throughout a shift.

Benefits

• Health, dental, and vision insurance starting day one.
• Prescriptions free of charge through the health plan beginning day one.
• Lowest‑cost benefits options.
• Employee Assistance Program (EAP) services.
• 401(k) and Roth with company contribution starting day one.
• Tuition assistance.
• Referral bonuses.
• Term life insurance at no cost to the employee.
• Generous paid time off and paid holidays.
• Free continuing education and CMEs.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities across the United States and is continuously growing. If you have never considered a career in correctional healthcare, now may be the time. We offer competitive salaries, generous employee benefits, and strong support for career advancement within the company.