Mental Health/Adult Protective Services Case Manager

About the role

The Wood County Human Services Department is passionate about helping community members and fosters a work environment where diversity is valued, creativity encouraged, continuous learning promoted, teamwork and open communication emphasized, and meeting customer needs through quality services is a shared goal.

The department has an opening for a full-time (.97 FTE) Emergency Mental Health/Adult Protective Services (EMH/APS) Coordinator Position.

Responsibilities

• Monitor individuals (adolescents and adults) on commitment/settlement agreements related to mental health and substance use as ordered by the Wood County courts.
• Refer individuals for services as appropriate, including services provided directly by Human Services staff or contracted services.
• Monitor cases to ensure treatment recommendations are followed.
• Assess need for recommitment and, if warranted, initiate court proceedings.
• Act as liaison between Norwood Health Care Center Admissions staff and community in completing appropriate court paperwork, crisis plans, and after‑care plans that best meet individual needs and are cost‑effective for the department.
• Coordinate provision of service, monitor service delivery for quality, and maintain linkage with the court.
• Provide direct supportive services to individuals to determine and address changing needs, which may include limited case management for social, recreational, medical, financial, educational, or daily living skills.
• Conduct Adult Protective Service investigations in compliance with State Statutes and Department Policy.
• Initiate court action as necessary and appropriate as a result of the investigation.
• Make appropriate referrals for services.
• Complete WITS upon completion of investigation.
• Complete annual Protective Placement Reviews (PPRs) as mandated by State Statute for Wood County residents residing in the community or institutional settings.
• Participate in court proceedings if PPR is contested.
• Assist the Corporation Counsel in processing new guardianship and/or protective placement requests.
• Provide Emergency Mental Health Crisis Services (Mobile Crisis) as specified in DHS Chapter 34, Subchapter 3 as a first responder.
• Follow requirements for training, clinical supervision, and documentation.
• Create crisis and safety plans for individuals as deemed necessary.
• Know and practice the Safety policies of Wood County; perform all job tasks in a safe and prescribed manner.
• Complete documentation of all case assignments in a timely and professional manner consistent with department standards.
• Respond to various situations with minimal information to complete assessments and make recommendations for further interventions.
• Participate in Wood County I‑Team meetings, serve as a liaison with other agencies as determined, and participate in other meetings as necessary.
• Perform any other duties as may be assigned.

Qualifications

• Bachelor’s Degree from an accredited college or university in a human services area is required.
• Licensure requirements are degree specific.
• Experience working with individuals with mental health/developmental disabilities/physical disabilities/elderly preferred.
• Experience working with court systems preferred.
• Within the first three months of employment must complete training as specified in DHS Chapter 34, Subchapter 3 and receive a certificate indicating eligibility to provide Emergency Mental Health Crisis Services.
• Additional training will also be required as necessary.
• Position requires the ability to work effectively with a variety of other persons and to manage own time effectively.
• Good oral and written communication skills are vital.
• Candidates must possess basic everyday living skills, ability to understand and follow directions, ability to read and write (for reports), and ability to interview and counsel.
• Demonstrated ability to maintain confidentiality.
• This position may require travel to and from off‑campus sites.
• Possession of a valid driver’s license, as well as a licensed and insured automobile is required; or other means of reliable transportation immediately available to the individual.
• Skill in using common business office machines (calculator, copy machine, fax machine, scanner, and computer) is necessary.

Benefits

• Competitive salaries
• Flexible schedules
• Excellent benefits including:
• Health Insurance – low premiums and low deductibles, excellent coverage
• Dental Insurance
• Vision Insurance
• Wisconsin Retirement System (WRS) – one of the best‑funded public pension plans in the U.S.
• 457 deferred compensation plan
• On‑Site Training and Continuing Education Credits
• Vacation and Sick Time – start accruing for both on the first day
• Paid Holidays
• Flexible Spending Account to set aside pre‑tax dollars for childcare and medical expenses
• Life Insurance
• Short and Long‑Term Disability
• Wellness Incentive Plan
• Public Student Loan Forgiveness (PSLF) program

Pay

Wage: $58,858.15 to $66,595.75 annually