Mental Health Administrator 4 - Investigative Agent Supervisor (PN 20077577)

About the Role

The Mental Health Administrator – Investigative Agent Supervisor oversees and manages the facility-wide investigative and incident management system. This role ensures timely, accurate, and compliant Major Unusual Incident (MUI) and Unusual Incident (UI) investigations, provides leadership to investigative staff, and maintains strong collaboration with internal and external partners. The Administrator serves as a key resource for maintaining regulatory compliance, identifying systemic risks, supporting corrective actions, and promoting a safe, accountable environment aligned with state and federal requirements. The position requires strong analytical skills, sound judgment, and the ability to lead investigative operations with integrity, objectivity, and professionalism.

Responsibilities

• Plan, direct, and evaluate the facility-wide investigative and incident management system, including MUI/UI investigations.
• Establish program policies, procedures, investigative standards, protocols, and performance expectations.
• Supervise investigative staff and manage unit operations, scheduling, and workload distribution to ensure 24/7 coverage.
• Analyze MUI/UI data to identify trends, systemic risks, and root causes.
• Communicate investigative findings to executive leadership and interdisciplinary teams to support risk mitigation and prevention strategies.
• Serve as primary liaison to the Ohio State Highway Patrol and other external entities on investigative matters.
• Monitor regulatory compliance through case reviews, report audits, and tracking systems within investigative processes.
• Ensure adherence to MUI rule requirements, Medicaid standards, and licensure expectations.
• Evaluate the quality, timeliness, and accuracy of investigations and written reports.
• Prepare investigative documentation and reports to support Medicaid and licensure surveys.
• Identify compliance risks and recommend or support process improvements to strengthen investigative practices and ensure audit readiness.
• Partner with executive leadership to develop Plans of Correction based on investigative findings, audit results, and survey citations.
• Coordinate implementation and follow-up activities related to corrective actions in investigative and incident management processes.
• Monitor the effectiveness of corrective actions to ensure sustained compliance and reduction of risk factors.
• Provide consultation to programmatic staff on incident-specific prevention strategies while maintaining objectivity and independence.
• Provide leadership, coaching, and performance management to investigative staff.
• Conduct training related to MUI rule requirements, investigative procedures, and internal reporting processes.
• Represent investigative services in executive meetings, committees, and interdisciplinary forums.
• Serve as Administrator on Duty as assigned.
• Participate in facility-wide committees and activities, ensuring alignment with investigative responsibilities.

Requirements

For all “programmatic” positions, completion of an undergraduate core program in one of the following fields: mental health & developmental disabilities technology, social work or comparable field (e.g., child & family community services), special education, psychology, or rehabilitation; or 24 months of experience in the development and implementation of treatment/habilitation plans for persons who are mentally ill or developmentally disabled and working as part of an interdisciplinary team to assess consumers'/residents' needs and abilities; and 12 months of training or experience in state and federal regulations, standards, and court orders governing care, custody, treatment, programming, and environment of consumers/residents in mental health or developmental centers, or regulating drug treatment center operations or federally funded drug abuse services, or governing delivery of psychiatric services in adult correctional institutions, or affecting community mental health programs.

For all “administration staff” positions, completion of an undergraduate core program in business administration/management sciences; or 12 months of experience developing goals, objectives, policies, and procedures of an operational unit or program of an agency or firm and monitoring implementation of the same.

In addition to one of the preceding categories (i.e., programmatic positions or administrative staff), candidates must have one of the following:

• 6 months of training in supervisory principles/techniques or 6 months of experience scheduling, monitoring, and evaluating personnel;
• 6 months of training in budgeting or 6 months of experience determining budget needs and spending for an operational unit or program of an agency or firm;
• 6 months of training in employee training and development or 6 months of experience writing training materials or conducting training;
• 3 months of training in manpower planning or 3 months of experience scheduling personnel for adequate coverage and making staff projections;
• 6 months of experience as a Mental Health Administrator 3, 65223.

Or equivalent of the Minimum Class Qualifications for Employment noted above.

Skills

• Mental Health Organization: Developmental Disabilities
• Technical Skills: Basic Documentation, Interviewing, Management
• Professional Skills: Attention to Detail, Conflict Management, Listening, Written Communication, Confidentiality

Pay

$40.40 per hour

Schedule

Full-time, 8:00 AM - 5:00 PM

Location

Mt. Vernon Developmental Center, Mount Vernon, Ohio, United States

About the Agency

The Ohio Department of Developmental Disabilities (DODD) partners with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive.

Core Values: Inclusion, Partnership, Respect